Computer Repair Service in Barrie: Northern Protocol Computer Sales and Service
When it comes to reliable computer repair services, Northern Protocol Computer Sales and Service stands out as a premier choice in Barrie, Ontario. Offering a multitude of service options, this local business caters to a diverse clientele with unique needs, ensuring every customer leaves satisfied.
Accessibility and Convenience
Northern Protocol is committed to accessibility, featuring a wheelchair-accessible entrance, wheelchair-accessible car park, and wheelchair-accessible toilet. This thoughtful design ensures that all customers can comfortably access their services, making it an inclusive space for everyone, including those in the LGBTQ+ community.
Flexible Service Options
The company offers both on-site services and the convenience of online appointments, providing flexibility for clients who prefer to manage their time effectively. Whether you need assistance at your home or prefer to drop by the store, Northern Protocol has your needs covered.
Exceptional Offerings
From repair services for laptops and desktops to custom computer builds, Northern Protocol boasts a wide range of offerings. Customers have reported excellent experiences with everything from software troubleshooting to intricate hardware repairs. One satisfied customer remarked on their ability to build high-performance computers tailored precisely to individual specifications.
Understanding Customer Needs and Concerns
While most experiences at Northern Protocol are overwhelmingly positive, there have been instances where customers encountered challenges. For example, one customer expressed concerns about a repair leading to unexpected issues with a monitor. However, the company's commitment to customer service shines through in how they handle complaints – often with prompt communication and resolutions, including follow-ups directly from management.
Transparent Payment Options
Northern Protocol accepts various payment methods, including credit cards and debit cards, making transactions simple and straightforward for customers. The transparent approach to pricing helps build trust, as seen in testimonials from long-time patrons.
Commitment to the Environment
In addition to their technical expertise, Northern Protocol is also dedicated to environmental sustainability. They offer recycling options for old computers and parts, encouraging responsible disposal practices among their clients.
Why Choose Northern Protocol?
With a stellar reputation built over years of service, Northern Protocol embodies what it means to be a trusted computer repair service. Their knowledgeable team consistently provides high-quality support while prioritizing customer satisfaction. As one client put it, "If you need service on your computer, there's no need to look anywhere else." This level of confidence is what keeps customers returning year after year.
For anyone in Barrie or the surrounding areas looking for top-notch computer repair services, Northern Protocol Computer Sales and Service is undoubtedly the go-to option, offering accessibility, professionalism, and a commitment to customer care.
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These individuals are absolutely brilliant! I experienced exceptional service and craftsmanship. If you ever require computer repairs, software, hardware, or any related services, Northern Protocol Inc is the company to rely on. Their prices are quite fair as well. Personally, they have gained a highly satisfied customer who will definitely return for more.
Carolyn Hernandez (2025-07-27, 5:42 p.m.):
Northern Protocol is head and shoulders above any other computer repair shop I've visited. The customer service is top-notch, and the ability to expedite and prioritize my computer repairs was absolutely fantastic. Their professionalism is truly impressive, and their staff is incredibly knowledgeable. Combine that with their competitive prices, and you have a shop that really stands out from the chain stores.
Doris Brooks (2025-07-20, 4:02 p.m.):
No return policy on pre-owned computers, and the ones on display are not operational for demonstration purposes. I was not informed about this return policy at the time of purchase.
Edit: However, everything was resolved in a professional manner and Aaron was able to facilitate the refund. Great customer service experience overall.
Larry Miller (2025-07-18, 11:34 p.m.):
I was feeling a bit apprehensive about taking my computer to someone, but I really needed it fixed. Northern Protocol is absolutely fantastic. They went above and beyond my expectations, the team was incredibly patient and friendly. They managed to fix my ongoing issues in just a few days.
Vincent Alexander (2025-07-17, 11:40 a.m.):
I took my laptop over to NP because it was having some graphics problems. While they were running tests, they discovered that the SSD in my laptop was failing their test (running slow). Thankfully, it was still under manufacturer's warranty. I brought in a new drive to transfer my data to, but it turned out it wasn't big enough. There was a mix-up at the store and I didn't receive a call informing me of the problem. However, they quickly compensated me for the inconvenience. To top it off, the company owner personally called me to ensure I was happy with the solution.
The customer service at Northern Protocol is top-notch! I highly recommend Aaron and his team for all your computer repair needs.
Catherine Phillips (2025-07-15, 9:48 a.m.):
The work these blokes do is absolutely brilliant. This is now the 3rd time I've used their services and couldn't be happier. They've replaced my trackpad on my macbook twice (all because of my own daft mistakes), both times with no problems at all. Recently, I managed to do a proper number on my macbook by dropping it from about 4 feet. Right after the drop, I started noticing issues, so I brought it into Northern Protocol. Their staff was able to run a hardware diagnostic and discovered that my hard drive was knackered. They swapped out my Mac's hard drive with an SSD drive, moved all my files from the old hard drive to the new SSD, and even managed to get my old operating system back on it (I hadn't updated my operating system in a few years because of compatibility issues with programs I use). Absolutely brilliant work, fair pricing, and within 3 business days I had my macbook back with all my files intact. Cheers to the whole team at Northern Protocol. I'm looking forward to doing more business with these guys in the future.
Mark Bennett (2025-07-14, 6:27 p.m.):
Aaron really went the extra mile to ensure that the computer repair service was top-notch. My son is absolutely thrilled to have his "baby" back and in perfect working order. The cabling work was done with the utmost precision and skill. I will certainly be a repeat customer if the need arises, although I am fervently hoping that it won't! Thank you, Aaron, for your exceptional work!
Raymond Green (2025-07-12, 6:00 a.m.):
My experience with Northen Protocol was absolutely fantastic. I initially visited their store in search of laptop screws, and although I wasn't sure if they sold them, I was able to find exactly what I needed in their spare collections. The search was a bit overwhelming considering the vast array of screws available, but the staff was incredibly helpful and guided me through the process. Overall, my interaction with them was amazing and I left feeling satisfied with their service.
Sarah Lewis (2025-07-12, 12:58 a.m.):
I had the folks at Northern Protocol create a custom computer for my business about 4 years back, and it's been running like a charm ever since. Recently, I took it in for some upgrades and a good clean-up. They kept me updated on the progress, and the work was finished promptly and at a very fair price. I wouldn't hesitate to recommend Northern Protocol to anyone in need of computer services or a dependable purchase!
Chloe Foster (2025-07-11, 6:59 a.m.):
I absolutely cannot speak highly enough of this company. They guided me effortlessly through the process of buying a gaming computer for my son. Every staff member I interacted with was able to answer all my inquiries in a pleasant and understandable manner. From the reception team to the tech wizards assembling the machine, everyone was top-notch. I wouldn't think twice about purchasing another computer here or bringing one in for repairs.
Carl Perry (2025-07-11, 4:48 a.m.):
We've been using this computer repair service for years and we are extremely satisfied with their work. They have managed to keep our 10+ year old laptop in great shape and recently built a new computer for us which we are very pleased with. Just last week, Chris came to our house to set up a controller for my son's computer. He was very patient and took the time to explain everything to our son before he left. I can't recommend them highly enough.
Mia Martinez (2025-07-10, 4:19 p.m.):
These blokes are absolutely brilliant, no word of a lie!
I was in a right spot of bother and needed some proper odd screws to get my PC sorted for the weekend. I popped in here and they spent a solid 20 minutes digging through a massive bucket of screws to find the exact ones I needed and wouldn't accept a penny for it. That's top-notch service, that is. I reckon you'll be well looked after if you give this place a whirl. Cheers!
Layla Parker (2025-07-08, 10:42 p.m.):
I went in to have an old laptop fixed and Derek was fantastic, he really took his time and made me feel like a valued customer! In the end, the laptop was fixed quickly, effectively, and professionally, all within a reasonable timeframe and cost. Today, I returned and Brad managed to repair the same laptop's broken optical drive, diagnosing and fixing it for no extra charge as part of the original service warranty. It's really refreshing to see a business that excels in customer service and professionalism! Huge props to NP!
Mia Ortiz (2025-07-08, 9:20 a.m.):
Aaron and his team at Northern Protocol offer outstanding service with the utmost professionalism. I have had the pleasure of working with them both professionally and personally for the last five years, and they consistently go the extra mile to guarantee customer satisfaction.
Bobby Price (2025-06-28, 10:49 a.m.):
I've got 2 computers from Northern Protocol, and I've had to ask for help with some problems a few times. What really stood out to me was:
First off: They never make me feel dumb. I'm not great with computer jargon, but the staff always explain things in a way that makes sense to me.
Secondly: They're always honest and genuine. No beating around the bush. If there's a real issue, they'll tell you straight up, without trying to sell you extra stuff. I trust them completely. They really care about fixing the problem.
Thirdly: Their prices are fair. Sometimes I walk away thinking, "Shouldn't that have cost more?"
And lastly: You can always reach them. Ever wish you could talk to a real person to help you fix your problem? Yeah, me too. That's what you get with Northern Protocol. They're quick, looking out for you, and genuinely want to help. I've got other friends who aren't half as helpful!
The Reverend Matthew Ruttan
Minister, Westminster Presbyterian Church, Barrie, ON
Bryan Myers (2025-06-27, 8:56 a.m.):
I'm updating my review after Aaron from the team at Northern Protocol dedicated almost an hour on the phone assisting me with the wiring issues on my computer. He was keen to help with any issues and stayed on the line to ensure everything was functioning correctly. A solid 10/10 for Northern Protocol, I would definitely use their services again.
Heather Coleman (2025-06-26, 6:45 a.m.):
I've been a customer for over a year now, and I've had exceptional service from Northern Protocol. The first time, they didn't even charge me because the repair for my MacBook would have been too expensive. Instead, they recommended that I buy a new one to save money. When I brought in my iMac for a new superdrive, they did their best to get it to me quickly. However, when I received it back, I encountered some problems. They even picked it up from my home for me! Although the repair took some time (not their fault for the wait), they made it right. The owner called me personally, apologized, and gave me a store discount for the inconvenience. THANK YOU NORTHERN PROTOCOL!
Abigail Jackson (2025-06-25, 1:47 a.m.):
I've always managed to sort out issues with my computers myself, but last year I hit a snag I couldn't fix. Northern Protocol saved the day by identifying the problem and recovering all my data. It did take a few days to complete the process, but I was pleased that NP kept me informed with regular updates every couple of days. It was a relief not to be left in the dark about their progress.
Andrea Garcia (2025-06-24, 6:34 p.m.):
Top-notch service and top-notch folks at Northern Protocol! After they ran diagnostics and reinstalled my operating system, my PC is running like a dream. I couldn't be happier with the results and would highly recommend their services. They were speedy even during the Christmas week.
Anthony Smith (2025-06-23, 12:13 a.m.):
I visited Northern Protocol two years ago with the hope of getting assistance in building a personal computer. The customer service and overall friendliness were outstanding. They were completely willing to assist and collaborate with me to provide the best product within my budget. They offered advice on the parts I had selected, guiding me on what to keep, avoid, or change. As a novice in computer building at the time, this guidance was invaluable. I ended up with a product that exceeded my expectations.
After two years, the computer is still in excellent working condition, and I consider it one of my best investments. I have no complaints and eagerly anticipate my next interaction with their knowledgeable and friendly staff.
I can't recommend these guys enough. If you're in Barrie or the surrounding area and need any type of computer service, Northern Protocol is the way to go!