ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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We purchased an Asus Chromebook in May for our child's online classes. After a month of use, it suddenly stopped turning on. We tried various online troubleshooting methods to restart it, but to no avail. Strangely, there was no visible physical damage to the device. Eventually, we contacted the manufacturer since it was still under warranty, and they requested for it to be shipped to Markham. Four days later, we received an invoice for $179 (the original cost was $260 from Radio Shack) citing damage caused by "pressure" on the display.
Disappointed with this unexpected charge, we decided not to retrieve the Chromebook. My advice to others considering purchasing this product is to not be swayed by its low price. It seems that it may be cheap for a reason. In contrast, I have a Dell laptop that is 12 years old and still functions perfectly. My son has been using it without any issues, making me appreciate the reliability of the Dell brand.
Aaron Ross (2025-07-30, 3:53 a.m.):
Take heed from my experience, mate!
The quality of the products has really taken a nosedive in recent years, I must say. I own a top-notch ZenBook which has been plagued by a plethora of issues: black screen flickering, trackpad clickiness, and a battery that couldn't even hack it for 3 hours. Can you believe it? The battery was supposedly designed to last a whopping 12 hours, ha! I even challenged them to send someone over to demonstrate how in the world they managed to achieve such a feat. I wiped the computer clean as a whistle and the most juice I could squeeze out of it was a measly 6 hours. Not 8, not 10, certainly not the promised 12 – just 6.
They swapped out the battery and display driver, but to no avail. A paltry 6 hours if I'm lucky, and that's with all bells and whistles turned off. I even made it clear that I'd back off if they could eke out a solid 10 hours of battery life, but alas, they were as unhelpful as can be, even in the face of undeniable evidence like screenshots of the battery drainage. Do yourself a favor and look up the litany of issues associated with ASUS – you'll quickly stumble upon identical grievances. It's a crying shame, really, seeing as my previous Chromebook by them was nigh-on flawless and as tough as nails.
This ZenBook debacle marks the last time I invest in an Asus product, mark my words. I wouldn't dream of recommending them to a soul. Take it from me, fork out the extra cash (these machines aren't exactly pocket change to begin with) and opt for anything else. Or better yet, snag a more affordable alternative so at least you can boast about saving a pretty penny. Consider this a cautionary tale, my friends.
Sarah Jackson (2025-07-28, 3:45 p.m.):
I wouldn't recommend purchasing from Asus
I purchased a gaming laptop from them for my daughter to use at University, hoping that the motherboard and the overall computer would be more than she would need.
One year later, the Motherboard is fried, no power, and she lost all of her work. The laptop is experiencing the same issue again, and now they're asking us to pay 800 dollars for a new board. This is not acceptable. Their customer service, as usual, is outsourced and lacks understanding of the market and interpersonal skills.
Christopher Stewart (2025-07-28, 1:58 p.m.):
I popped in without any expectations, a bit wary of the reviews. I must say I'm pleasantly surprised and feel compelled to leave a positive review, as the negative ones couldn't be further from the truth. I had a rather unusual issue and was concerned about my eligibility for warranty assistance. Narek came to my rescue; he had a thorough grasp of the warranty procedures, and much to my delight, my RTX graphics card was indeed covered! With the RMA processed and a new card on its way to my doorstep, I couldn't be happier. This establishment truly goes above and beyond for its customers, setting them apart in the industry. Thank you, ASUS!
Pamela Davis (2025-07-28, 7:41 a.m.):
Oh for goodness sake! What a load of rubbish. I've purchased 2 Asus laptops in the last 17 years, one just a year ago, and it's decided to pack it in with no way to fix it. The first one had to be sent back 3 times before breaking down once more. I won't be falling for this scam again, that's for sure!
Elizabeth Sanders (2025-07-28, 2:06 a.m.):
I would advise against purchasing ASUS laptops due to a recurring issue with the hinges. They do not bend correctly and can eventually damage the screen. ASUS denies that this is a factory error, but it is a widely recognized issue among sales professionals.
Diane Ortiz (2025-07-26, 1:52 a.m.):
Jansen is simply fantastic! His customer service is top-notch! He assisted me in fixing my laptop and truly went the extra mile.
Henry Cruz (2025-07-24, 7:21 p.m.):
I must say, the customer support experience was rather poor and sluggish. I had to RMA my motherboard, and even after receiving it back, it still didn't function properly. The response time for emails was excruciatingly long, especially for addressing basic inquiries.
Gabriel Gutierrez (2025-07-22, 10:03 a.m.):
I must say, the customer support team at this company leaves much to be desired. They seem to struggle with providing clear and helpful answers to even the simplest of inquiries, often resorting to regurgitating scripted responses that don't quite address the issue at hand. Furthermore, there appears to be a recurring problem with their ordering process, as they have a tendency to inexplicably cancel orders without providing any rationale behind their actions. It's quite frustrating, to say the least.
Abigail Flores (2025-07-21, 11:52 p.m.):
Be prepared to endure a 2-3 hour hold just to get in touch with them. Expect weeks of delays when it comes to repairing your products. ASUS International is handling their job well, but ASUS Markham is falling short. Despite having a warranty, ASUS Markham tried to charge me. I had to reach out to ASUS International to resolve this issue (they attempted to charge me 1200 CAD for minor scratches even though I had ADP). As of now, I am still waiting (it's been 3 weeks) to receive either a replacement or my repaired product.
Nathan Jones (2025-07-21, 2:10 p.m.):
I absolutely wouldn't suggest them. It seems like their repair techs lack the know-how to diagnose the problem (Bios fix), let alone fix it. It appears all they can do is swap out a perfectly fine motherboard that was working just fine before. I will not be purchasing another Asus product or utilizing their services again.
Olivia Fisher (2025-07-19, 11:49 p.m.):
I must say, the customer support and follow-up procedures are rather lacking in efficiency. It's quite frustrating that emailing them isn't an option, the live chat isn't available 24/7, and they simply advise you to "turn your device on and off and ensure it's connected." After my Zephyrus returned from the RMA service, it was still overheating and to top it off, the case was poorly assembled, as shown in the pictures I've attached. It almost feels like I'm dealing with a real-life version of the IT Crowd within the company.
Roy Kim (2025-07-19, 10:39 p.m.):
This company has taken a nosedive rapidly. The staff behaves most unprofessionally, and it seems they have transformed into a company that fails to support its products. I am extremely let down by ASUS now and have decided to never buy another ASUS product again.
Gloria Lewis (2025-07-18, 5:41 p.m.):
We acquired 2 ASUS M570D laptops from Canada Computers in May 2020. Luckily, the first laptop began overheating in April 2021 while still within the warranty period and was fixed by ASUS. It did, however, undergo repairs for about 2 months. Now, the second laptop, which was just 2 months past its warranty, is experiencing the same issue. Contacted ASUS and they require us to send the computer to them. There is a $85.00 fee for a diagnostic and no clear timeline provided. Considering the previous repair took 2 months, I anticipate a similar wait time. Currently exploring alternative solutions. These laptops were not inexpensive, so I am quite disappointed with the quality.
Kimberly Hernandez (2025-07-15, 3:09 p.m.):
My laptop has been having a Bluetooth issue since it came out of the factory, and even the ASUS app confirms that my Bluetooth is malfunctioning. I have tried updating the drivers from the ASUS website, but the problem persists. Now, your tech support team is asking me to pay $100 just to take a look at it. On top of that, every time there's a Windows update, it messes with my keyboard. I've had enough of dealing with this frustration, so now I'm turning to Reddit for help since the ASUS website has been of no use. Since I have Monday off work, I plan on filing a complaint with the Better Business Bureau. This company is really testing my patience.
Betty Barnes (2025-07-13, 7:37 p.m.):
The service provided by Peggy was absolutely brilliant. I was assisted outside the building due to covid protocols, as it was crowded inside. Peggy came out and politely helped me with my warranty submission, providing detailed information and thorough assistance. The customer service I received was top-notch, and there was some quick thinking involved to ensure everything ran smoothly.
Denise Flores (2025-07-12, 5:04 p.m.):
The staff was quite helpful and the service quality was top-notch. These chaps really went out of their way to accommodate my request and had my laptop running smoothly again.
Nathan Murphy (2025-07-12, 1:26 p.m.):
I must say, I had a rather unsatisfactory experience with their service. Back in August 2015, just days before my warranty was due to expire on August 28, I sent my laptop in for repair. However, on September 2, I received a notification informing me that they would not cover the repairs under warranty as it had expired. I promptly called them out on this discrepancy and after some back and forth, they finally agreed to proceed with the repair.
Despite this, there was a significant delay in getting my laptop fixed. When I inquired about the status after two weeks, they claimed they were out of spare parts – an excuse that seemed rather feeble to me. Frustrated, I left a scathing review on their website on September 21. Lo and behold, the very next day my laptop was mysteriously repaired and returned to me promptly on the subsequent day.
Walter Lopez (2025-07-12, 7:58 a.m.):
Absolute rubbish customer service and warranty coverage from ASUS. I've been a loyal customer for years, spending loads of dosh on their products. Fortunately, I'd never needed to claim on the warranty before. But this time, my gaming monitor went wonky after less than 2 months. When I contacted them, they made me jump through hoops to send it back – don't use the original box, really? Instead of fixing it, they sent me pics showing the screen was smashed and have the cheek to demand $500 for repairs (the thing only cost $250 to begin with, ha!). I argued that the monitor was fine when I sent it via their chosen courier (FedEx), but they're ignoring me and bombarding me with emails demanding cash. Never again will I touch an ASUS product... Not in a million years.
Elizabeth Myers (2025-07-10, 10:17 a.m.):
Always taking care of the products. RMAs are handled quickly and without any hassle. Dropping off items is very convenient, I'm lucky to have a service center so close by.
I've had multiple products serviced or replaced here (I purchase a lot of tech for work) and the process has always been seamless. I suppose it could be different if the damage or issues were caused by the user as many other reviews mention. This is a manufacturer, not your local IT shop. Software problems are not their responsibility. Physical damage is not their responsibility. Damage from unstable power supply is not their responsibility.
Also, working in IT, people often buy cheap computers and then compare them to expensive ones. Cheap computers are inexpensive for a reason. Honestly, invest more in a PC than you did in your iPhone before criticizing the quality.