ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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Outstanding service! Incredibly helpful and amiable. They efficiently tackled my problem and fixed it all in just a couple of hours. I'm truly grateful for their assistance! Big thanks to the entire team at Asus for their hard work!
Amelia Graham (2025-05-20, 1:00 p.m.):
I was extremely pleased with their service this time, as well as five years ago. I had some dark pixels on my laptop screen. Asus promptly provided me with the RMA information and labels for shipping via FedEx. I dropped it off and within a week, I received my laptop back with a brand new screen. Fast and easy - just what you hope for in terms of service. Overall, I had no complaints with my experience which is one of the reasons why I chose ASUS for their excellent service.
Jack Lewis (2025-05-19, 9:57 p.m.):
I've had 2 free replacements done with them. Quick service with no nonsense.
One time my RX480 fans stopped spinning, and they replaced it with an upgraded refurbished RX580 for free.
Another time my UX430's speakers and headphone jack stopped working, and even though I had bought it over a year ago and was pretty much out of warranty, they still replaced the whole motherboard for free.
Both experiences were really quick, only took about 3-4 business days.
The staff are really laid-back and friendly.
People should stop giving bad reviews to the staff just because they bought a faulty product from Best Buy. These incidents are not related to each other.
Linda Green (2025-05-18, 5:10 p.m.):
I do wish I could give it 0 stars. I sent in a relatively new laptop to have the network card replaced, and they took it upon themselves to decide that the laptop was too unsightly and required an entire new shell, display, keyboard, and the whole shebang. Ended up costing me more than simply buying a new laptop. I requested that they only replace the faulty part and leave the rest as is, but they flat out refused. Now I'm left with fixing just that one part because they attempted to upsell me a new laptop.
Asus used to have a good reputation, but I can no longer recommend their services.
EDIT: When the laptop was returned, they had managed to damage the battery. After voicing my concerns, they assured over the phone that if I sent it back, they would rectify the issue promptly. But, alas, it played out just as one might have expected. They tried to bill me for the initial service charge as well as the cost of a new battery. Dealing with their customer "service" left me more exasperated than ever. I eventually gave up on the laptop altogether and built a new computer, making certain not to include any Asus components.
Raymond Ross (2025-05-16, 9:14 p.m.):
I must say, the service provided here is truly disappointing. The supervisor seems to have an arrogant attitude, and waiting 24-48 hours for a callback is just unacceptable. After paying a non-refundable fee of $85, it's disheartening to receive no updates even after a week has passed. As a student, my laptop is essential for completing my semester, and despite expressing my urgency, there seems to be no progress. I even mentioned that if things took too long, I would seek assistance elsewhere, but they assured me of prioritizing my case. Yet, here I am, over a week later, still awaiting a quotation with no end in sight for repairing my laptop. It's frustrating to have paid a non-refundable fee for such lackluster service. This experience has truly been the worst I've encountered in Canada. I urge others to avoid this establishment at all costs. 🙏
Jose Reynolds (2025-05-14, 3:57 p.m.):
So, I recently had an issue with the USB-C charging port on my shiny new Asus Rog laptop. I went through the process of getting an RMA number, but was informed that it would take 7 to 10 business days for the repair to be completed. Can you believe it? My laptop is only 2 months old! Instead of shipping it out, I decided to make the trek to the service centre myself. They informed me that they could expedite the repair for the next day for an extra $54. Now, I don't know about you, but for a laptop that cost me over $3k, I expected a bit more in terms of service. In the end, I ended up shelling out the extra cash, but seriously, shouldn't top-notch service be a given at that price point?
Judy Reyes (2025-05-14, 11:43 a.m.):
The staff were very helpful and provided top-notch service quality. They managed to accommodate my request and had my laptop running in tip-top condition again. Highly recommended!
Maria Price (2025-05-14, 3:15 a.m.):
I tried to contact them a couple of times over the past two days and was on hold for an hour during one of the calls, but no one ever answered. It's been three days past the original 7-10 day repair estimate they provided, and I still can't reach them to inquire about the status. The RMA tracking number they provided me with is also not working. I ended up calling and lodging a complaint with the main ASUS phone number.
Joan Graham (2025-05-12, 8:58 a.m.):
I shall never purchase an Asus product again due to their abysmal customer service.
Donald Fisher (2025-05-11, 12:30 p.m.):
I don't usually leave reviews, but I'm delighted to share my experience with Asus Markham. I personally visited their establishment on March 13 to drop off my laptop, and it was successfully repaired by April 5. I was a bit hesitant at first due to the negative reviews I had seen.
My laptop had a cracked screen, and the team at Asus Markham did an exceptional job fixing it. Thankfully, it was still under warranty and only three months old. I didn't encounter any of the issues that others had mentioned in their reviews. The slight delay in the repair process was due to the need to order a part from overseas, which I completely understood. Furthermore, I wasn't charged for anything.
Kudos to Asus for their outstanding service. The laptop was securely packaged and sent back to me via FedEx with tracking information.
They resolved my issue, and I am overall satisfied with the entire experience!
Judy Hall (2025-05-10, 8:24 a.m.):
Caution! Be wary when seeking assistance for your product, as they may covertly enroll you in various unwanted advertisements such as cloud storage offers and student discounts. They appear eager to push any and all products on you. Even if you attempt to opt out, they persist in sending spam from a no-reply email address. Moreover, their products are generally subpar and lack long-term support. If you acquire one, my recommendation is to promptly create a duplicate of the new device's hard drive as a disk image. In the event that you need to replace the hard drive later on, they might not furnish the necessary tools to reinstall Windows from scratch. The product key provided on the case may solely function for the original Windows version and might not be compatible with future upgrades. Therefore, it is advisable to clone the hard drive if an upgrade is offered, as obtaining a new Windows key from them at a later stage could prove challenging. Exercise caution with these deceitful individuals.
Jerry Cooper (2025-05-09, 1:38 p.m.):
Indeed, the Asus Service Center is top-notch, mate. I've been around computers since '90, and let me tell you, they stand out.
1. They don't dip into your wallet upfront just to have a look-see at your computer, unlike other places that'll charge you $50 to $80 off the bat.
2. Quick service, no mucking about.
3. The folks there are friendly and get the job done. Plus, they're a breeze to chat with.
That's why I've been sticking with Asus laptops lately. Bagged 3 for myself, 2 for the boy, and a Transformer Prime. Cheers to Asus!
Henry Reyes (2025-05-08, 3:47 a.m.):
I recently acquired a Vivobook, mate. Right old trouble it's been, won't even boot up now. Tried to reset it but no luck. Might as well toss it in the bin, what a waste of $600. If I could, I'd give it negative a million stars!
Arthur Coleman (2025-05-05, 9:43 a.m.):
Absolutely incredulous, I submitted a $1100 monitor for repair due to dead pixels that appeared only a week after purchasing it. After a 2-week wait, they finally inspected it, only to inform me that they found no dead pixels but discovered a significant scratch across the screen! What a shocker! I sent in a monitor that was nearly brand new, and now they want $650 for the repair. Unbelievable! The only reason I haven't given them a 1-star rating yet is because I am waiting to hear their explanation that this damage was not caused by me. I am at a loss for what to do at this point. This company is absolutely rubbish.
Thomas Robinson (2025-05-04, 12:46 p.m.):
I 'ad the pleasure of engagin' wi' Azus Marakham branch and their administrative staff, Uththara, an' I must say, it was a top-notch experience. In just two days, I received what I can only describe as the best service. Couldn't be happier wi' the service I got. Uththara is truly an asset to the Azus Marakham team, settin' a high standard for customer service.
Joseph Gonzales (2025-05-04, 7:35 a.m.):
Incredible service! Incredibly helpful and friendly chaps.
They managed to sort my problem and fix it all in just a couple of hours.
I can't express enough gratitude for their assistance!
Thanks a ton to the whole team at Asus who works there!!
Patricia Scott (2025-05-03, 2:34 a.m.):
I recently sent in a video card for repair and received a precise completion date estimate. I was able to track the RMA status online, which was quite convenient. When they determined that my video card couldn't be fixed, they reached out to me to propose an upgraded, newer model instead. They quickly shipped it to me at no additional cost. I was truly impressed by their service!
Christopher Graham (2025-05-02, 12:51 p.m.):
I say, I've sent my 2 months old ROG laptop twice to those chaps for the fan noise fix. The first time, they didn't sort a thing out, ended up breaking a few bits and bobs in the process. The second go-round, they did manage to fix the noise, but ended up breaking the bottom cover pins. And wouldn't you know it, 6 months down the line, the fan noise has made a reappearance, so off it goes again. I swear by all that's holy, I shan't be purchasing another ASUS product. I'd sooner wreck the contraption with my own two hands than let them have another go at it.
Nicole Anderson (2025-05-01, 8:54 a.m.):
AVOID ASUS AT ALL COSTS...
Absolutely atrocious service.
I recently purchased a brand new Monitor (for over $1800) and upon arrival, it was plagued with dead pixels and white clouds on the screen. Upon reaching out to Asus, they instructed me to ship it back to them using a label they provided. I meticulously wrapped the monitor in layers of bubble wrap and placed it in a sturdy cardboard box. After several weeks of waiting, I received a response claiming that the monitor had arrived at their service center damaged.
To add insult to injury, Asus is now insisting on charging me around $1600 for repairs on a monitor that was brand new and was damaged either by FedEx or Asus themselves.
I am left without my expensive monitor, as Asus refuses to hold FedEx accountable for this mishap. Where do I stand in all of this?
