Northern Rural Net is an internet service provider located in Bancroft, Ontario, primarily serving underserved rural areas. While the promise of reliable internet service is appealing, many customers have expressed their concerns regarding service quality and customer support.
Accessibility Challenges
One aspect that stands out for Northern Rural Net is their commitment to accessibility. They offer a wheelchair-accessible car park, making it easier for all customers to visit their offices. However, accessibility goes beyond physical access; it also includes the reliability of their services, which has come into question based on various customer experiences.
Customer Experiences: A Mixed Bag
Many customers have reported their frustration with the inconsistent internet service. One user stated, “Promises of better internet than 'the big guys' are nothing but lies.” This sentiment resonates with those who have experienced low download speeds and frequent outages over extended periods. Unfortunately, many customers feel trapped, as they believe Northern Rural Net is their only option in remote areas.
Some customers have had positive experiences, highlighting the friendly and helpful staff, particularly when dealing with technical issues. For example, one customer mentioned how their installation was handled professionally, stating, “The installation was fantastic and friendly.”
The Importance of Reliable Service
Rural residents rely heavily on internet connectivity for work, education, and daily activities. With the ongoing challenges presented by Northern Rural Net, many customers are exploring alternative options. Complaints about unreliable service have led some individuals to seek providers that can meet their needs more consistently.
Another review echoed this concern: “The internet is out more than it’s on,” emphasizing the frustration many users face when they cannot rely on their service provider.
Final Thoughts
While Northern Rural Net aims to provide accessible internet services in rural Ontario, the inconsistencies in service quality and customer support remain significant hurdles. As customers continue to voice their concerns, potential users should carefully consider their options and assess whether Northern Rural Net can meet their specific needs.
In conclusion, while commendable efforts have been made for accessibility, the company must address service reliability to retain its customer base and improve its overall reputation in the community.
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I've been enjoying my service for a week now with hardly any issues. The speed is great at 25Mbps over my Bell 10Fibe connection. The installation was fantastic and the team was very friendly. They maintained a high level of professionalism throughout the process.
Teresa Murphy (2025-07-13, 9:29 a.m.):
Absolutely adoring my Northern Rural Net internet service. I encountered just a wee issue, but it was swiftly resolved, as it turned out me modem was a tad outdated. They promptly sent over a shiny new one the very same day. Cheers to top-notch customer service!
Bruce Garcia (2025-07-10, 8:30 p.m.):
I've been with NRN for more than a year now. I have both internet and home phone services, and I am extremely satisfied with the unlimited internet plan that also includes home phone. I was able to retain my old number from Oshawa, which was a big bonus. The phone service operates through the internet, so if the internet goes down, the phone will be affected as well. However, we haven't experienced many outages so far, and they always provide ample notice for planned outages due to service upgrades. I would highly recommend NRN to anyone looking for a reliable internet service provider.
Donna Cooper (2025-07-07, 9:45 p.m.):
Everything has been going swimmingly. Recently tuned in to an NFL match and the quality was spot on. I purchased this service specifically to keep an eye on my thermostat back at the Cottage, and I must say, everything has been operating flawlessly. Frankly, I'm a bit puzzled by all the complaints some folks seem to have, as I've found the support team to be quite accommodating and polite. All in all, couldn't be more pleased with my experience.
Elizabeth Collins (2025-07-05, 7:32 a.m.):
My partner and I are quite impressed with the service thus far. The chaps who performed the installation were pleasant, easy to converse with, and professional. The pricing is reasonable, and the customer service has been top-notch whenever we've faced an issue. We haven't had anyone utilize our names as referrals yet (although we know a few have signed up based on our recommendation), so I can't comment on that aspect... but we're really enjoying the service up to this point! Many thanks again, from the Vachon family.
UPDATE: AUGUST 9, 2020
For nearly a week now, our speeds have been fluctuating, and most of the time, we are lucky to achieve 0.06 MBPS download. We tried multiple times to reach out to the tech support department, leaving messages on each occasion. I've sent private messages on Facebook and even made a public post, tagging the company in it.
While we understand that Covid-19 is impacting businesses, we should have at least received a callback or a message providing some sort of assistance. If we do not receive help within the next few days, we will have no choice but to start looking for a new provider.
Steven Nelson (2025-07-04, 11:13 p.m.):
The velocity of the internet connexion is quite sluggish, frequent service interruptions, engaging in a dispute with another modem service provider, leaving the consumer feeling stranded in the crossfire, subpar assistance for customers. I would not suggest their services.
Daisy Evans (2025-06-30, 9:55 p.m.):
Customer service is absolutely dreadful!! Particularly the billing department. They keep making mistakes and never bother to return calls. As for the internet, it's decent and fairly reliable. I'm thinking about switching to a company that provides better service.
Jordan Phillips (2025-06-30, 12:55 p.m.):
We 'ave a tower set up at our Campground at Sand Bay Family Campground. We 'ave 6 internet services available. The internet is speedy and dependable. The customer service is top-notch. They are a brilliant company to collaborate with. I 'ave 'ad the pleasure of interactin' with representatives Clarissa and Luke, who 'ave provided me with the finest customer service imaginable. I would wholeheartedly recommend this company to anyone in need of fast and reliable internet!
Russell Morales (2025-06-29, 1:34 a.m.):
I'm located in the Maynooth area and recently signed up for DSL service with Northern Rural Net, utilizing Bell's infrastructure. Overall, my experience has been positive, with exceptional sales and support exceeding my expectations. However, one challenge they face is their reliance on Bell as their hookup contractor, resulting in a couple of missed appointments.
Previously, I was with Bell DSL, but as they increased their rates and removed bundle discounts, I decided to switch to Northern Rural Net. Their sales representative, Mariah, was extremely helpful and responsive to all my inquiries, providing me with detailed information about their services. The pricing offered by Northern Rural Net was competitive, with the option of 10 Mbps for $65 a month, plus a $50 installation fee and the choice to rent or buy their modem/router for $53.
I did encounter some issues with the provided ADB Modem/hub, as it had limitations and initially did not come with administrator passwords. Despite this, the tech support team, particularly Patricia, was quick to assist me and provide the necessary access. I was able to connect multiple devices to the hub without any major problems, although I did notice a slight issue with devices automatically reconnecting after a power failure.
In terms of reliability, when I experienced an outage, contacting NRN tech support proved efficient, and they worked promptly to resolve the issue, even coordinating with Bell when necessary. The personalized and responsive customer service I received from Northern Rural Net was a refreshing change from my past experiences with Bell.
Overall, I believe that Northern Rural Net is a promising company, despite being relatively young and having some room for improvement. I appreciate their efforts to deliver a positive customer experience and look forward to seeing how they continue to evolve. Cheers!
Raymond Reyes (2025-06-28, 11:24 a.m.):
Outstanding service, staff with a friendly demeanor, and speeds you can depend on.
Rebecca Edwards (2025-06-25, 6:28 a.m.):
Dreadful service. The internet is down more often than it's up. Devices struggle to even detect it most of the time. They are quick to shift the blame, insisting the issue lies with the lines. We're barely a month in and already onto our second modem. While we had a decent experience with this company in the past, we deeply regret coming back. It seems we'll have to start looking for a new provider.
Layla Reyes (2025-06-25, 2:21 a.m.):
We absolutely love our Internet service! A solid 5-star rating, with a bonus on top of that. We encountered an issue twice, but it was resolved swiftly. When speaking with them over the phone, you are greeted by a courteous individual who is truly eager to assist. Where else can you find that level of service? Nowhere! One of the standout qualities is that they are not a massive corporation, so you actually get to speak with a real person who values your business and aims to keep you satisfied. We have experienced no problems with either uploads or downloads. The speed is great! The price is fantastic for our area; they are the only provider that has ever offered us an unlimited plan! This is crucial for us living in a small rural community. The major corporations tried to overcharge us and still did not offer an unlimited option. NRN was the first to provide us with unlimited data, and we couldn't be happier! We are so impressed with NRN that words on a screen cannot fully convey our satisfaction. We enthusiastically recommend them online and eagerly share our positive experiences with others whenever the topic of internet service comes up. I've even mentioned them to a few people in the produce section while out shopping 🙂
Keep up the exceptional service, NRN!
Melissa Morales (2025-06-23, 11:06 p.m.):
I didn't have a great experience at first, but Clarissa at the Bancroft office was absolutely lovely and so professional. She genuinely cared about my situation and made sure everything was taken care of. I'm happy with the outcome.
Emily Lewis (2025-06-23, 4:23 p.m.):
They have 3 employees who are obsessed with playing Pokemon Go and proudly represent the blue team. They will unapologetically battle anyone trying to claim the Pokemon Gym near their office for a solid 8 hours straight, and even beyond. The moment you manage to place a Pokemon in the Gym, they swiftly knock it out.
They relentlessly targeted my friend's Pokemon for a staggering 1 hour and 14 minutes just to reclaim the spot. That's 1 hour and 14 minutes of blatant distraction from their work...
It appears that they dedicate more time to indulging in the game than focusing on their tasks at hand. This behavior might explain the subpar quality of their services, as they seem preoccupied with gaming rather than fulfilling their responsibilities.
Danielle Russell (2025-06-23, 5:33 a.m.):
As a SEO specialist at an ISP blog, I might rewrite that comment with an English accent as:
"Thus far, my experience with NRN's Internet service has been absolutely splendid! No sporadic connection issues whatsoever, and it remains consistently reliable!"
Brenda Brooks (2025-06-20, 5:36 p.m.):
Their services are absolute rubbish, the internet is a complete joke, and their staff are beyond unprofessional and incapable of doing a decent installation job, as I have personally witnessed.
It appears that they prefer to spend their time playing Pokemon Go in the office rather than actually working. Three employees there are hooked on Pokemon Go and are part of Team Blue. Instead of focusing on their tasks, they waste hours unceremoniously kicking people out of the Gym shortly after someone else has made an effort to conquer it, and this goes on for a staggering 8+ hours and even beyond regular working hours.
Perhaps if they dedicated less time to gaming and more time to fulfilling their responsibilities, their work ethic might see some improvement.
Frank Brooks (2025-06-16, 6:18 a.m.):
I have terminated my subscription with Village Net.
You have acquired Village Net.
You contacted me to assist with troubleshooting my equipment.
I elaborated extensively that I am not a subscriber and recounted what occurred.
On September 28, 2020, several months post-cancellation, you are issuing me a billing statement for services.
Sort out your operations. I am not your client. I do not utilize your services.
Harper Myers (2025-06-15, 7:25 p.m.):
I am writing this message as a soon-to-be former customer. I have been using DSL service with NRN for the last 18 months. The internet speed is incredibly slow, highly unreliable (constantly losing service), and the pricing is overly high for the quality of service provided. The difficulties are exacerbated by the nearly impossible task of reaching tech support at Northern Rural. Whenever I try to contact them by phone, my calls are often disconnected after waiting on hold for at least 15 minutes each time. On the rare occasion that my call is not disconnected, it may be forwarded to a voicemail where responses are seldom, if ever, received. When I do manage to speak with tech support, I always end up needing to involve Bell tech support in addition to NRN, as the issue lies with Bell's phone cables between my home and the nearest hub. While I initially had satisfactory service for the first few months, the situation has deteriorated to the point where dealing with NRN is more challenging than dealing with Bell – which speaks volumes! I have now been without internet for five days and the problem remains unresolved. As a customer who consistently pays $82 per month for their service, I am frustrated by their failure to provide adequate service, or any service at all. I make an effort to support local businesses and services, but I am thoroughly disheartened and exasperated by this continuous debacle.
Helen Long (2025-06-14, 3:17 p.m.):
Lovely folks and top-notch service 😉...
Carl Gonzalez (2025-06-13, 11:02 a.m.):
I've been experiencing constant disconnections for months now, having to unplug the router at least 10 times a day. If this issue isn't resolved soon, I'll have to consider switching providers. When you pay for a service, you expect it to work properly. I never had these problems when I was with Bell!