Exploring the Staples Office Supply Store in St. Thomas, Ontario
If you're looking for a reliable office supply store, the Staples in St. Thomas, Ontario, is a popular choice among locals. Known for its wide variety of products and services, Staples caters to various needs, from electronics to printing solutions.
Accessibility and Convenience
The Staples location features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that all customers can easily access the store. For those on the go, Staples offers in-store shopping and the convenient option of in-store pick-up. Customers can place their orders online and have their items ready for quick collection, making it perfect for a quick visit.
Payments Made Easy
When it comes to payments, Staples accommodates various methods, including debit cards, credit cards, and even NFC mobile payments. This flexibility enhances the shopping experience, allowing customers to choose the payment method that suits them best. However, some customers have expressed concerns about unexpected service fees, particularly when signing up for mobile plans.
Electronics and Supplies
Staples is well-stocked in electronics such as printers, computers, and accessories. The store also offers a range of ink cartridges and batteries to keep your devices running smoothly. Whether you're setting up a home office or need supplies for business, Staples carries a robust selection.
Customer Experiences
Customer feedback about the St. Thomas location is mixed. Many praise the friendly and helpful staff, especially in the printing department, where individuals like Emmalee and Jordan have received recognition for their exceptional service. However, some customers report experiences of slow service and unhelpful staff, particularly during busy periods.
Positive Reviews
A customer shared appreciation for Emmalee’s kindness and assistance with ordering business cards, highlighting her role in providing top-notch customer service.
Another patron noted the efficiency of curbside pickup, often receiving their orders within 30 minutes, a service that sets Staples apart in the area.
Customers have also praised the store's cleanliness and organization, making it easy to find what they need.
Negative Feedback
Conversely, several reviews indicate frustrations with staff availability and responsiveness, particularly when seeking assistance with electronics.
Some customers experienced delays and poor communication during photo services, especially when complex tasks were involved.
Others noted issues with product availability, mentioning that display models of electronics were often locked and inaccessible.
Recycling and Sustainability
Staples also promotes sustainability through its recycling programs. Customers can bring in used batteries and electronic devices for proper disposal, aligning with environmentally friendly practices.
Conclusion
Ultimately, the Staples office supply store in St. Thomas, Ontario, remains a valuable resource for both personal and professional needs. With an array of products, a focus on accessibility, and diverse payment options, it serves as a convenient option for many. However, the variability in customer service experience suggests that future visits may depend on timing and the specific staff on duty. Whether you’re stopping in for delivery orders or planning your next big project, Staples strives to meet the needs of the community.
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At times they may assist you, but most of the time you find yourself standing there, looking around, with no one approaching. During my last visit, I was in search of a high-speed SD card and had informed the cashier who greeted me upon my arrival. She stared at me as if she had seen a ghost. There were two other employees nearby who could hear us, yet none of them offered to help me, so I roamed around the store by myself. I was the only patron at the time. Eventually, she hollered at me to check aisle 13 or 14 and addressed me as "Ma'am," which I dislike. Once I found the item I was seeking, I quickly checked online and discovered it was available elsewhere for a lower price. If I had received personalized customer service, I would have gladly paid the extra amount. Alas, since it seems no one is interested in taking my money at that establishment, I shall not be returning. A word to the wise: PROVIDE SERVICE TO YOUR CUSTOMERS!
Stephanie Rivera (2025-05-23, 6:24 a.m.):
To the female cashier who was at 1215 on May 19, just a little reminder that giggling at a customer who has some worries doesn't leave a good impression. And to the guy you were chatting with, poking fun at the customer as he crossed his arms and watched as they left, well, it really shows where this organization stands when it comes to respecting customers.
Layla King (2025-05-22, 11:27 a.m.):
I paid cash for an item and realized that the price on the receipt didn't match the shelf tag. When I asked for a refund, they gave me a store credit because I had paid with cash. I was frustrated to not get my money back directly. It's disappointing when a store doesn't make things right when they make a mistake. I'm a frequent customer at Staples, spending hundreds of dollars a month on shipping supplies. After using up this gift card, I'll likely switch to ordering from U-Line instead.
Charles Barnes (2025-05-17, 4:13 a.m.):
I comprehend that I entered at 7:45, just 15 minutes before closing time. Nevertheless, the lack of respect I encountered was highly unprofessional. There were two employees standing idly by when we entered, and upon checking their watches, they sarcastically mentioned that it was only 10 minutes until closing. This made us feel hurried and unwelcome. As newcomers to printing services at Staples, I had hoped that the cashier would guide us in the right direction. However, after inquiring about where to go, she remained silent. The lady at the printer section was not prompt in informing us that they were also about to close, adding to the rushed atmosphere and causing the whole process to be unnecessarily challenging to complete on time. While I acknowledge my error in arriving late, I had wished for a similar level of customer service that one would receive during regular operating hours.
Betty Edwards (2025-05-16, 5:01 a.m.):
The customer service at the Staples store in St-Thomas, Ontario is absolutely dreadful, I must say. The manager there is terribly rude and seems quite clueless about how to treat customers in a respectful manner. It's quite shocking, really. Moreover, it appears that the staff at this particular Staples store have a habit of not answering the phone when customers call in for assistance.
In addition to the appalling service, I found the prices at Staples to be rather steep. All things considered, I would strongly recommend that everyone consider shopping at alternative stores instead.
Stephen Cook (2025-05-15, 6:13 p.m.):
I 'ave 'ad a splendid experience at staples, I must say. The staff members are all 'elpful, friendly, and top-notch, except for the one I encountered this mornin'. This lass (don't wanna mention 'er name) at postal services, she's been a bit off-puttin'. Always givin' me a strange glance, never crackin' a smile, and not even sayin' a simple hello. I've noticed this 'as been a recurring issue, it seems. If she 'as an aversion to folks of different nationalities, the least she could do is treat 'em with respect and be kind. Cheerio!
Stephanie Sullivan (2025-05-13, 2:27 p.m.):
One of the best customer service experiences I've ever had, mate. Tim was a real gem helping me out with the massive print job I needed sorted. Cheers!
Karen Howard (2025-05-13, 3:07 a.m.):
The management 'round 'ere sure knows 'ow to treat their customers. Truly the finest Staples I've ever set foot in. They've gone above and beyond on multiple occasions to sort things out for me. Cheers to keepin' up the top-notch work!
Lauren Perez (2025-05-11, 10:17 p.m.):
This office supply emporium offers a wide array of computers and tablets, though they do tend to be a tad on the pricey side. However, they boast an extensive assortment of various parts and accessories, albeit also a bit steep in price compared to online or discount retailers.
Ronald Cooper (2025-05-10, 4:00 a.m.):
I had a terrible experience this afternoon with my newborn at the Staples photo center. We waited a long time to take a passport size photo of him. They wanted him to be awake and calm, but every time we managed to soothe and wake him up, they got distracted and the baby started crying again, only to fall back asleep after waiting for so long. It's not easy to keep a 3-week-old baby calm and awake for such a long time. It was painful to watch as the staff attended to other people who arrived after us while we were still waiting. The service woman didn't seem willing to help or assist us, and she was not even polite or customer-friendly.
Martha Kim (2025-05-09, 11:09 p.m.):
The wait was quite lengthy and it seemed like the store was a bit understaffed.
Daniel Bennett (2025-05-06, 2:44 a.m.):
I availed meself of the printing service at this establishment, and I must say, it was quite dear. The staff was accommodating and amicable, but blimey, the prices took me by surprise! Printing anything in colour here is certainly not within budget, I'll tell ya that.
Karen Evans (2025-05-05, 4:47 p.m.):
I 'ad t' 'ave textbook references printed out fer school, an' whilst I was successful at printin' 'em meself through self serve, it ended up bein' a combination of portrait an' landscape prints even though it wasn't laid out like that on the document.
Alex took the time t' quickly go through all 460 pages an' rotate the ones manually fer me, an' the whole print department is fantastic. I'll definitely be comin' 'ere from now on!
Thanks guys!
Donald Ramos (2025-05-05, 1:05 p.m.):
I have always received excellent service at this establishment, purchasing various items for both personal and business use. If they happen to be out of stock of the particular item(s) you are seeking, they are quick to recommend a comparable or even superior product at a similar or lower price point. Rest assured, it will still fulfill your needs.
George Cook (2025-05-01, 7:20 p.m.):
Aye, this store and service be four stars, but the print centre be a solid five stars. The spacious layout looks grand at first glance, but it seems they don't have as much stock as them bigger stores. The staff are always friendly; there's always someone to greet ye when ye step in. Though on the flip side, they can be a tad too eager at times. But let me tell ye, the printing service be top-notch. Once more, the attendants be ever so friendly, and the process be smooth as silk to start and collect yer goods in a couple o' days.
Lisa Patterson (2025-04-30, 8:20 p.m.):
Plenty of choices for all your office supply requirements. They also stock items that are not commonly found in other stores. A great range of hands-on displays that you can try out to determine if the devices suit your needs.
Steven Harris (2025-04-29, 6:35 p.m.):
Large, pristine, and staff who are on top of things. However, the customers don't seem to be following the Covid guidelines that are in place.
Barbara Hernandez (2025-04-29, 1:59 p.m.):
The staff is quite friendly, and I've never encountered any issues when taking advantage of their price match policy.
Brandon Rodriguez (2025-04-29, 1:02 a.m.):
The staff at this store is quite helpful, I must say. However, I wouldn't recommend ordering anything from their online store. I placed an order on the 22nd of November and when I called on the 1st of December, I was told they were still waiting for a response from the vendor. After calling again on the 6th of December, I was informed that they were still awaiting a response. It's now the 10th of December and they are still waiting to hear back from their "vendor". I was under the impression I had ordered from Staples, but it seems like a different story altogether!
Rose Cruz (2025-04-26, 11:50 p.m.):
The store is alright, but if they try to sell you any warranty, just say NO quickly and loudly! Dealing with warranty coverage requires a ton of time and frustration! They instructed me to contact customer service via email...which I have done.
