Amherst Taxi - Amherst

Amherst Taxi Service: A Comprehensive Review

Amherst Taxi, located in the charming town of Amherst, Nova Scotia, has garnered a range of feedback from its users. While many have lauded its affordable rates and cleanliness, others have voiced concerns about service consistency and driver professionalism. In this article, we will explore various aspects of the service based on customer experiences.

Customer Experience: The Good and the Bad

Many customers have expressed satisfaction with the affordability of Amherst Taxi. Several reviews mention it as one of the cheapest options in town, which is a significant draw for budget-conscious riders. One user noted, "Far prices good service," highlighting that despite occasional delays, the friendly drivers and reasonable rates make it worth considering.

However, some users have reported frustrating experiences. A recurring theme in many reviews is the inconsistency in service. One customer mentioned, "I've used this company for a while...sometimes you call/pre-book and they are there right on time... Other times they are 10-15 sometimes even 20 minutes late." Such variability can pose challenges, especially for those who need to arrive at work or appointments on time.

Issues with Timeliness and Communication

Timeliness is a critical aspect of any taxi service. Unfortunately, several customers have reported issues with late arrivals. One individual shared their experience of booking a cab for 11:30 AM, only to be let down when no cab arrived on time. “Terrible service, ruined my day and my mood,” they stated, reflecting a common frustration among users who rely on timely pickups.

Communication also appears to be a point of contention. Customers have complained about rude interactions with staff and a lack of proper follow-up regarding booking statuses. For instance, one user experienced a delay and when contacting dispatch, they felt dismissed and were met with laughter instead of understanding. This kind of behavior can damage customer trust and loyalty.

Driver Professionalism and Customer Service

While some riders praise the courteousness of certain drivers, others have expressed concern over the professionalism of the staff. Reports of drivers getting into arguments with passengers or failing to properly assist individuals with disabilities indicate a need for improved hiring practices and training. A loyal customer lamented, “I think you should do better hiring practices,” suggesting that the decline in service quality may correlate with new drivers lacking experience.

Positive Highlights Among Criticisms