Hertz Car Rental - Banff - Banff Springs Hotel - Banff

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Hertz Car Rental - Banff - Banff Springs Hotel - Banff

Hertz Car Rental - Banff - Banff Springs Hotel - Banff, Alberta

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Exploring Banff with Hertz Car Rental

When planning a trip to the breathtaking Banff National Park in Alberta, Canada, securing reliable transportation is essential. Hertz Car Rental, conveniently located opposite the iconic Banff Springs Hotel, offers a range of vehicles to enhance your travel experience. However, it's crucial to be aware of accessibility features and recent customer experiences before making your reservation.

Accessibility at Hertz Banff

Hertz Car Rental in Banff prioritizes inclusivity, featuring a wheelchair-accessible entrance and a wheelchair-accessible car park. These facilities ensure that all customers can navigate the rental process with ease. Whether you're traveling solo or with family, knowing that accessibility is considered can provide peace of mind during your visit.

Customer Experiences: A Mixed Bag

Despite its prime location and accessibility features, customer reviews reveal a range of experiences at Hertz Banff. Some patrons have faced significant challenges, such as closed offices during posted business hours. For instance, one customer reported arriving at their reserved pickup time of 2 PM only to find the Hertz store closed, with no response to multiple phone calls. This resulted in frustration and an ongoing struggle to receive a full refund, highlighting concerns about customer service and operational reliability. On the other hand, there have been positive experiences noted as well. Some customers praised the friendly and flexible staff, recounting instances where they were accommodated even after hours. One reviewer shared how the manager stayed late to assist them, showcasing the potential for excellent service amidst the inconsistencies.

Key Considerations Before Renting

When considering Hertz Car Rental in Banff, potential customers should keep the following points in mind: - Communication is Key: Ensure to confirm your reservations and be aware of the store hours. Misunderstandings have led to inconveniences for several customers. - Customer Service Variability: While some employees provide exceptional service, others may not meet expectations. If you encounter difficulties, remain persistent in seeking assistance from management. - Refund Policy Awareness: Be informed about the terms surrounding cancellations and refunds. Several customers have expressed dissatisfaction regarding unexpected fees and unhelpful responses when requesting reimbursements.

A Perfect Location for Your Adventure

Despite the mixed reviews, Hertz's strategic location near the Banff Springs Hotel makes it an appealing choice for travelers looking to explore the stunning landscapes of Banff National Park. With proper planning and awareness of the potential pitfalls, renting from Hertz could still be a viable option for your journey. Whether you're drawn by convenience or accessibility, make sure to thoroughly review your rental terms and prepare for a memorable adventure in one of Canada's most beautiful destinations.

The address of our establishment is

The contact line of the mentioned Car rental agency is +1403-762-2027

And if you want to send a WhatsApp, you can do so at +1403-762-2027

map of Hertz Car Rental - Banff - Banff Springs Hotel Car rental agency in Banff

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planning, experiences, customers, banff, accessibility, springs, wheelchair, features, accessible, provide, customer, potential, alberta
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Showing from 21 to 40 of 43 comment(s) received.

Andrew Hamilton (2025-06-13, 10:53 p.m.):
So, they cancelled my reservation and still charged me the reservation fee. I wouldn't recommend this company. They seem to be all about charging you as much as they can, even if you can't actually get your car from them.
Kelly Ortiz (2025-06-13, 9:09 p.m.):
The chaps on the team were quite friendly, but the guv'nor was a bit brusque and not much help, I must say. Quite surprised that the Banff Springs Hotel would be affiliated with a service that hires folks with such subpar customer service skills, old chap.
Jack Reed (2025-06-12, 6:43 p.m.):
I rented a car, and overall it was a positive experience. However, I was disappointed that they did not have any Zhiguli models available. In my opinion, having Lada options is essential, so I can only give them one star for this reason.
David Cruz (2025-06-09, 2:32 p.m.):
Always the go-to spot for renting a car. The location is top-notch, the staff are friendly and skilled, particularly Chris and Shah. Every time I pop in to rent a car, they meticulously inspect the vehicle to ensure I receive it in tip-top shape. Highly recommend this spot for your car rental needs when visiting Banff. Plus, you can swing by the world-renowned castle hotel while you're at it.

I highly suggest anyone looking to rent a car to come here. The location is superb with a stunning view of the Castle Hotel. The staff is incredibly professional, and the cars are well-maintained and spotless. If you're in need of a rental, look no further than this place~~
Maria Reed (2025-06-07, 1:30 a.m.):
Chris was a right gem, mate! He went out of his way to help us with our car rental needs. Top bloke!
Henry Stewart (2025-06-05, 1:30 a.m.):
The bloke with the strawberry blond hair, beard, and glasses ain't exactly pleasant and shouldn't be manning the customer service desk.
Maria White (2025-06-02, 5:06 a.m.):
Absolute rubbish service, I must say! Can't believe how awful the customer service was. We simply inquired about the car and the chap just started shouting, went all red-faced, and even began throwing pens, can you imagine? And when I asked to speak to his manager, he had the nerve to declare, "I am the company." Blimey, I was completely flabbergasted that such a thing could actually occur. I definitely wouldn't suggest this company to anyone.
Mary Stewart (2025-05-28, 12:29 p.m.):
Absolutely dreadful experience with this car rental agency. It's truly disappointing how little they seem to care about their customers. It's such a shame, especially when people are counting on them to have a smooth and enjoyable holiday.
Robert Hall (2025-05-27, 6:26 p.m.):
I had the pleasure of working with Kevin Jeffery, the manager at this Hertz branch in Banff. Mr. Jeffery was incredibly polite and conducted himself very professionally. My partner and I would highly recommend utilizing this branch for renting a vehicle.
Dylan Taylor (2025-05-25, 2:45 a.m.):
The new blokes, Frank and Omer, are absolute legends. Incredibly helpful and friendly, made booking a breeze! Highly recommend popping in to see them!
Rachel Bennett (2025-05-24, 4:50 p.m.):
Just a quick review on the blond fella with a wee beard and spectacles.

Let me tell ya, this bloke is a proper joke. I witnessed two ladies before me storm out of the agency muttering about finding help elsewhere. I thought to meself, "Perhaps the lad just can't lend a hand, it's not entirely his fault."

When it was finally my turn, everything seemed peachy until I approached the car. I politely asked him to mark down a few scratches on the top of the boot as I planned to return the vehicle to a different agency and didn't fancy being charged for them. His response? "Oh, those are just rock chips," he said. I insisted they were scratches, not rock chips, but he persisted, claiming he had inspected the car personally and they were indeed rock chips. I pointed out that while there may be rock chips at the bottom, the ones on top were different. Could he please make a note of it for the other agency's sake? But nope, he refused, insisting they were rock chips and that all Hertz agents use the same method. He marked down the supposed rock chips on the inspection paper, much to my dismay.

Isn't the whole point of an inspection to be thorough, mate? It's meant to be a joint effort between the seller and the customer. Trust goes both ways. If not, then what's the point of inspecting the car or purchasing insurance? You were downright rude and have no place in customer service. I work in the service industry, and I always treat customers with respect, even when they're mistaken. And in this case, mate, YOU were in the wrong. Man up and own it.

And another thing, your hours are all topsy-turvy. The sign says 8 AM to 4 PM, but we turned up at 11:38 and there was a notice saying you'd be back at 12:30. Looks to me like you're swindling an hour from your employers, doesn't it?
Michelle Reyes (2025-05-24, 4:04 p.m.):
We utilized Hertz twice during our visit to Banff at the end of January. Both employees really went the extra mile. It was a great experience overall.
Jesse Reyes (2025-05-23, 7:43 p.m.):
Kevin was absolutely brilliant in assisting us. I would highly recommend this place to anyone looking to rent a car. Don't be put off by the current rating, as there is new management in place.
Carolyn Murphy (2025-05-21, 10:40 a.m.):
Chris is absolutely brilliant and so friendly. They're my number one choice for car rentals in Banff. Cheers!
Jason Kim (2025-05-14, 7:09 p.m.):
The chap at the desk was rather rude and not very helpful at all. I reckon next time I'll be giving my custom to another outfit. Cheers.
Lauren Rivera (2025-05-14, 7:47 a.m.):
Chris was absolutely brilliant! Top-notch customer service skills. He made our experience at Hertz in Banff truly unforgettable. We will without a doubt be returning to Chris next time we're in town.
Chloe Lee (2025-05-14, 7:42 a.m.):
I 'ad to cancel me reservation on the same day I made it because o' the wildfire in Jasper National Park, an' there were no charges incurred. The staff were ever so friendly, they even printed out a confirmation o' the cancellation for us without any hassle. I highly recommend this establishment. Cheers!
Evelyn Adams (2025-05-12, 9:13 a.m.):
I must say, the chap with the grey hair was a right piece of work, to put it mildly. He truly put a damper on our trip! We had popped by the counter a few weeks back to make a reservation, and he quoted us a price inclusive of insurance. Fast forward to today when we went to collect our car, and he springs a higher price on us. Naturally, we were taken aback and sought clarification. The bloke's response was beyond rude - "No cars left, either cancel or start walking," he barks. As if that wasn't enough, he accused us and our mate of pestering him with repeated questions (even though we had only visited once to confirm our booking). To top it off, he flat out refused to answer any further queries. Absolutely dreadful experience - we used to be fans of Hertz, but this has left us severely disappointed!
Mary Brown (2025-05-10, 5:53 a.m.):
Valentino was absolutely fantastic! Incredibly helpful and personable, which truly enhanced the overall experience (that Ford Explorer was an absolute joy to drive!!!). We will definitely be returning to hire a car from your agency very soon. Thank you!!!
Theresa White (2025-05-08, 8:02 p.m.):
The staff here is absolutely splendid! They're quick, friendly, and simply delightful! Their service attitude towards customers is top-notch!

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