Burrard Laptops: Your Go-To Computer Store in Vancouver, British Columbia
Located in the heart of Vancouver, Burrard Laptops is not just another computer store; it's a hub for tech enthusiasts and everyday users alike. This store offers a variety of services, including electronics sales, repair services, and outstanding customer support.
Accessibility Features and Amenities
Burrard Laptops boasts a wheelchair-accessible entrance and seating, ensuring that everyone can enjoy their services without barriers. The wheelchair-accessible toilet further enhances the store’s commitment to accessibility. With a welcoming environment, customers can explore their offerings at ease.
Service Options and Payment Methods
Customers can choose among several service options, including quick repairs, assembly service, and recycling for old electronics. For convenience, Burrard Laptops accepts various payment methods, allowing purchases via credit cards, debit cards, and even NFC mobile payments. Options for online appointments and kerbside pickup make it easy to manage your tech needs from the comfort of home.
Quality Repair Services
Many customers have praised Burrard Laptops for their efficient repair services. One happy customer reported that their laptop battery was replaced swiftly within two days, all under a fair pricing scheme that included a warranty. Another testimonial highlighted a repair for a laptop that wouldn’t boot—an issue resolved without escalating costs.
However, some reviews reflected on communication gaps where follow-ups were necessary to confirm repairs or updates. Overall, most experiences indicate that dedicated staff members are keen to provide thorough service, even if it requires returning for additional follow-ups.
Customer Experiences
Numerous patrons have shared positive experiences regarding the helpfulness and professionalism found at Burrard Laptops. They offer valuable advice and prioritize customer satisfaction, with one customer noting the team’s willingness to send them elsewhere for better options when needed. This transparency builds trust, which is crucial in the electronics repair industry.
Nevertheless, there are occasional mentions of dissatisfaction when parts were delayed or miscommunication occurred about the progress of repairs. It’s essential to be clear about expectations, as noted in several reviews.
Electronics Purchases and Future Expectations
Burrard Laptops also sells refurbished laptops and batteries, providing cost-effective options for various tech needs. Customers have expressed delight over the reliability of their refurbished models, recommending the store for anyone looking to purchase used equipment. Moreover, the availability of laptops with warranties reassures buyers.
For those seeking a reliable option for delivery or recycling of old computers, Burrard Laptops stands out in the community by providing these services while also promoting sustainable practices.
Conclusion
In summary, Burrard Laptops combines excellent service with a range of amenities and service options tailored to meet the diverse needs of its clientele. Whether you need a quick fix for your device or are looking to upgrade your tech, this Vancouver-based computer store is well-equipped to assist you. Emphasizing accessibility, integrity, and a customer-first approach, Burrard Laptops remains a reputable choice for all your electronic needs.
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These folks were absolutely brilliant, didn't waste any time and handled the job with utmost care. They managed to revive my ancient computer back to life flawlessly. Grateful beyond words, sending lots of love their way!
Steven Bennett (2025-08-27, 10:54 p.m.):
I had a rather unfortunate experience at this establishment! The initial diagnosis was only partially accurate, and they recommended repairs for parts that were not actually damaged. I had a gut feeling something was amiss and decided to seek a second opinion from Memory Express. Turns out, the machine was functioning perfectly well; all it needed was a simple system reboot of the hard drive! This whole ordeal seemed quite nonsensical and unprofessional, if I do say so myself.
Rose Campbell (2025-08-24, 12:24 p.m.):
I 'ad a dreadful experience 'ere, mate. My laptop was taken for o'er 5 months! In the end, they couldn't even fix it. If it's unfixable, that's alright, but it was impossible to get any info about what was going on with my laptop. I tried ringin' 'em, and they'd only say they'd ring me back later that day, which never 'appened. I definitely recommend goin' somewhere else for your laptop or phone needs!
Denise Davis (2025-08-24, 7:39 a.m.):
My recent experience at Burrard Laptops was absolutely brilliant. I must say, from the get-go to the very end, everything went incredibly smoothly, transparently, and surpassed my expectations.
To begin with, the array of laptops available at Burrard Laptops left me impressed. They had such a wide selection of models, specifications, and price ranges to cater to every budget and requirement, ensuring there was something for everyone.
The staff at Burrard Laptops were so knowledgeable and helpful. They really took the time to understand exactly what I needed and provided top-notch recommendations tailored to my requirements. I never once felt pressured into making a purchase, and they were always more than happy to address every single one of my inquiries, no matter how small.
I particularly appreciated the honesty and transparency of the staff when it came to making my decision. They gave me detailed insights into the condition of each laptop, including any potential cosmetic flaws or functional issues. This level of transparency enabled me to make an informed decision and select a laptop that was just perfect for me.
The purchasing process itself was swift and hassle-free, with multiple payment options to choose from. I was genuinely impressed by the thoroughness of the inspection process and the fact that each laptop came with a warranty, providing me with peace of mind knowing that my investment was safeguarded.
All in all, my experience at Burrard Laptops couldn't have been better. The exceptional customer service, vast selection, and quality products make them my ultimate go-to for anything laptop-related. I wholeheartedly recommend Burrard Laptops to anyone in search of a used laptop.
Willie Phillips (2025-08-24, 5:42 a.m.):
Terrible establishment. The proprietor, Alex, was dreadfully discourteous and exploitative. He demanded nearly $1000 for a repair. Fortunately, I decided to search online, and found another store that could do it for $300. It's appalling to think he tried to overcharge me by more than three times the reasonable amount. The owner ought to be ashamed of himself. He's a covetous predator. I shall never patronize this place again, and I shall caution others to do the same.
Jack Phillips (2025-08-23, 5:06 p.m.):
My laptop just stopped firing up after setting Windows 10 as the default OS and I needed this sorted out pronto. Took it down to the store and even though they quoted a 1-day turnaround, I explained the problem and they got on it immediately. Within 5 minutes, they had it sorted and didn't even bill me. I've been using Burrard Laptops for yonks as a UPS drop-off point, and now I'll be entrusting all my computer needs to them for repair. Top-notch service, thanks team! Would definitely recommend.
Justin Allen (2025-08-21, 3:26 a.m.):
I had my laptop fixed quickly. Top-notch service, mate!
Matthew Gutierrez (2025-08-18, 6:19 p.m.):
Awesome team! I had a million questions and they were so patient and made sure I understood the issue (Chromstera!) Their service was fast and they are always super friendly. I would definitely recommend them.
Austin Peterson (2025-08-18, 8:55 a.m.):
I had a dreadful experience at this computer store. I took my laptop in for a free check, but despite being told I would receive a call with the diagnosis the following day after 1 p.m., I had to call them at 2 p.m. to get an update. Their response was robotic, stating that I would receive the call later that day. Finally, at 5:45 p.m., I was informed of the diagnosis and the $100 fee for a restart. With the store closing at 6 p.m., it was impossible for me to pick up my laptop on the same day. When I tried to contact the manager, Alex, he was dismissive and suggested I call back at 8 p.m. The lack of proper customer service was disappointing, and I ended up having to collect my laptop the next day. My advice would be not to offer services for free if you cannot provide adequate support.
Riley Russell (2025-08-16, 3:40 p.m.):
The customer service was top-notch at this place, mate. The staff were proper helpful and really keen on sorting me out with the best deal for my problem, even if it meant sending me somewhere else. Luckily, they managed to help me out quickly and without breaking the bank. Cheers to them!
Billy Edwards (2025-08-15, 11:16 a.m.):
I took my surface computer to get it fixed, but they returned a completely different (and much lower performing) surface than the one I brought in. I invested a good amount of money to 1) not have my computer repaired and 2) essentially lose my device - who knows what they have done with my computer. My suspicion would be that they sold the higher spec machine while returning cheaper ones to customers who aren't vigilant. Be cautious of this deception.
Alan Graham (2025-08-14, 5:07 p.m.):
Outstanding service, folks, and outcomes! Absolutely adore these chaps, they swiftly repaired my laptop! :D
Nancy Morales (2025-08-11, 6:26 p.m.):
Outstanding service, reasonable pricing, and my laptop was repaired as expected. I would highly recommend this store.
Andrew Mitchell (2025-08-11, 2:17 p.m.):
I recently acquired an old ThinkPad, but alas, the screen is acting up and only lights up when tilted at angles under 90°, fading to darkness beyond that. After some digging, Burrard Laptop came highly recommended, so I gave them a ring and was greeted by Elena. I inquired about a new screen, and though they didn't have any in stock, Elena informed me that if I brought in my laptop that very day, she could have it fixed in two business days. I arrived in the late afternoon and was met once again by Elena, who recalled our earlier conversation. I laid out my issue, pondering whether a full screen replacement was necessary or if the wire connection was faulty. The diagnosis was complimentary, and as the workday drew to a close, Elena promised to ring me the following morning to confirm.
Bright and early the next day, Elena phoned to report that the wire connection was indeed faulty (with the casing partially stripped, exposing the wire). She presented two options: secure the wire with electrical tape, or opt for a pricier full screen replacement. I chose to tape it up, and she said it'd be good to go within the hour. Upon retrieval, Elena showcased the now fully functional screen from all angles, leaving me thoroughly impressed. She mentioned that someone had tampered with the laptop before, failing to properly reinstall the screen wire, which led to friction and eventual stripping.
I commend Elena for her top-notch service from our initial call to the laptop's return—everything was wrapped up in a speedy 24 hours. I'll certainly be heading back to Burrard Laptop for any future computer snafus.
Jeremy Morales (2025-08-11, 3:34 a.m.):
I had a go at swapping out the keyboard on my laptop as I noticed that some keys were missing. In the process, I accidentally bent a pin on the keyboard connector, resulting in certain keys not functioning properly. Worried that I might cause more harm if I continued tinkering with it, I hurried over to Burrard Laptops.
Upon arrival, I was warmly greeted by a lovely young lady to whom I explained my predicament. She assured me that she would investigate the issue but required the laptop overnight for a thorough assessment.
Returning the following day, she informed me that she could rectify the problem for a mere 30 dollars. Delighted by the reasonable offer, I promptly agreed. Just 20 minutes later, she returned my laptop with the keyboard fully repaired.
In conclusion – exceptional, friendly, and efficient service. I couldn't be more pleased.
Jordan Clark (2025-08-09, 6:51 a.m.):
Outstanding service! Honestly, the repair was quick and affordable! It's also quite cool that they offer refurbished laptops that look new at such a low price!
Stephen Walker (2025-08-08, 5:05 a.m.):
This spot is absolutely smashing!!!! I popped in to get my MacBook pro sorted and ended up swapping it for a newer model at a cracking price :) Everything got transferred over spot on and it was a stress-free procedure!! Absolutely chuffed with my new Macbook and the service was top-notch!! Yuri was a real gem, so friendly, helpful, and efficient :)
Jessica Flores (2025-08-06, 8:23 a.m.):
The service be top-notch and they be so generous 🥹 highly recommend :)...
Riley Flores (2025-08-05, 3:31 p.m.):
I rang up to enquire about the predicament my laptop was facing, and the bloke in a top-notch manner suggested I bring it down to the shop for a complimentary check-up. After a day and a half, they gave me a bell to inform me that all was well and I could swing by and grab it. They made some minor tweaks that I couldn't quite master myself. I must say, their amiable service is highly commendable; they're professional, upfront, and reasonably priced. Cheers!
Jack Reyes (2025-08-04, 9:05 p.m.):
I brought my MacBook Pro to Burrard Laptop hoping they could restore the screen. Goodness gracious, they were speedy in resolving the issue. The price for repairing the screen was surprisingly more affordable than I had anticipated. Fantastic job and delightful service.
