Best Buy Electronics Store in Pointe-Claire, Quebec
Best Buy, located at 6815 Autoroute Transcanadienne, Pointe-Claire, Quebec, is a prominent electronics store that offers a wide variety of products and services. From light bulbs to high-end electronics, Best Buy aims to meet the diverse needs of its customers.
Product Offerings
At Best Buy, you can find an extensive range of products including TVs, laptops, mobile phones, and appliances. They also stock essential items like batteries and smart home devices. For those looking for convenience, Best Buy offers both in-store pick-up and delivery options, making it easier for customers to receive their purchases.
Payment Options
When it comes to payments, Best Buy accommodates various methods. Customers can use credit cards, debit cards, and cash to complete their transactions. Recently, they have also introduced NFC mobile payments for a quicker checkout experience. Unfortunately, some customers have reported issues with order cancellations and refunds, which can be frustrating.
Customer Service and Repair Services
While many customers appreciate the selection and pricing at Best Buy, there have been numerous complaints regarding customer service. Instances of poor assistance and unhelpful staff have led to negative experiences for shoppers seeking help with returns or repairs. The repair services provided by Geek Squad have also received mixed reviews, with some praising their efficiency while others have noted significant delays.
Accessibility Features
Best Buy in Pointe-Claire takes steps toward inclusivity with features like a wheelchair-accessible entrance and a wheelchair-accessible car park. These facilities aim to ensure that all customers can access the store comfortably.
Curbside Pickup and Quick Visits
For those on the go, Best Buy offers a kerbside pickup option, allowing customers to collect their orders without leaving their vehicles. However, customers have faced delays in service times, raising concerns about the efficiency of this service. A quick visit could turn into a long wait during busy hours, impacting overall satisfaction.
Environmental Initiatives
Best Buy encourages recycling and responsible disposal of electronic items, promoting environmental sustainability among its customers. This commitment to recycling aligns with growing consumer preferences for eco-friendly practices.
Conclusion
In summary, while Best Buy in Pointe-Claire offers a considerable selection of electronics and practical services such as payment flexibility and curbside pickup, challenges remain in customer service, repair assistance, and overall customer experience. Continuous improvements in these areas could enhance shopping satisfaction and restore customer trust, turning "Never Buy" back into "Best Buy."
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AJ, greeted me at the entrance, been there 17 years, he did and didn't want a review. But, he definitely deserves 5 stars. In and out in under ten minutes. Just a simple purchase, but still received a warm and friendly service. Also, big shoutout to Omar at the cash register, he was fantastic too. Top-notch staff all around.
Joe Cruz (2025-07-20, 10:25 p.m.):
I popped into the store to browse some TV stands and Hue lighting. It was quite disappointing to see so many staff members seemingly dodging customers, and when I finally managed to snag someone, they provided minimal assistance with my query. To top it off, they literally turned their back on me mid-sentence! Needless to say, I quickly left and ended up ordering the same items I wanted on my phone before even reaching my car, and at a more competitive price too - definitely not from Best Buy.
Shirley Kim (2025-07-20, 7:49 p.m.):
No cashiers were available, so my partner and I, who were making separate purchases, waited in the customer service line. Finally, when the staff noticed that there were more customers waiting, they decided to open up the cash registers. One cashier directed my partner to a register, while the other completely skipped over me and assisted the person behind me. When I mentioned that I had been overlooked, the cashier didn't even acknowledge my comment. To make matters worse, a new line formed for the registers, causing me to wait even longer when I should have been next in line. I also work in retail and know the importance of having a regular register open in addition to the service counter. The only positive aspect of my experience today was that when I finally did get served, I discovered that the item I wanted was sold out (despite being told it was in stock). Following the cashier's recommendation, I decided to take my business to GameStop.
Joe Hernandez (2025-07-20, 3:42 p.m.):
I've been a loyal customer of Best Buy and Geek Squad for quite some time now, and I recently had a rather unpleasant experience with them. I attempted to cancel my $22 monthly protection plan since I did not agree to renew it this January, only to be informed that there was a $229 penalty for cancellation. Unhappy with this turn of events, I lodged a complaint with consumer protection and am currently awaiting their response. I can't say I would recommend Best Buy or Geek Squad to others, as I found their lack of transparency and dissemination of misinformation to be quite disappointing.
Roy Simmons (2025-07-19, 8:36 p.m.):
Poor service and lack of training. It takes 3 employees to complete a single task, which leads to poor customer service. I waited at the checkout for 5 minutes, knowing exactly what I wanted to buy, yet there was no one available to assist me. It's unbelievable that there was no staff at the checkout for such a long time. Overall, it was a disappointing experience.
Gregory Gomez (2025-07-17, 5:50 a.m.):
At around midday today, the lass at the service desk inquired with her boss if they could amalgamate me gift vouchers, only to be informed that such a practice wasn't the norm at this establishment. I had to make me way to another locale where the matter was swiftly sorted without hesitation, as they were already familiar with the procedure (ye cannae wield more than 2 cards whilst making an online transaction). The website clearly indicates that this service is available at Best Buy stores. It appeared as though the manager just couldn't be arsed...
James Cruz (2025-07-16, 1:48 a.m.):
Went to purchase some AirPods. There were 5 salespeople standing around, laughing and having a grand old time. They didn't seem keen on helping me, so I just stood there for 5 minutes watching them. One of them, in a black shirt, started staring back at me and then summoned another colleague to inform me that I was in the wrong section. Quite disappointing, really. And peculiarly enough, they seemed to be quite full of attitude.
Nathan Moore (2025-07-15, 12:40 p.m.):
We came into the store with the intention of shopping for a new TV and were immediately drawn to the Frame TV that caught our eye. A floor model was available at a discounted price, so we decided to go for it. After waiting for 30 minutes, we were informed that the TV was not available and we would need to return the following day.
Returning the next day, we were about to finalize our purchase when we were told that the frame for the TV was not included and once again, we were asked to return the next day. Quite amusing, to be honest.
In conclusion, our overall experience was rather disappointing. It might be better to consider shopping at Costco or making your purchase on Amazon for a more consistent and reliable shopping experience.
John Ross (2025-07-15, 3:36 a.m.):
I can't believe I popped into Best Buy for just 5 minutes. Ended up staying for hours and loving every minute of it. The store has really evolved in the past few years, with a strong focus on tech and automation. They frequently offer competitive deals that are definitely worth it.
John Nguyen (2025-07-13, 4:35 a.m.):
My computer crashed while trying to use a Best Buy gift card, and the funds never returned. They seem uninterested in resolving the issue and assisting in recovering the money back onto the card. I would gladly pay double the price for a product elsewhere just to avoid stepping foot in Best Buy, especially this particular location. Additionally, there was a rather impolite blonde lady at the customer service desk.
Jeremy Wright (2025-07-08, 7:46 p.m.):
I recently purchased a stroller and car seat from this online store because they promised delivery as early as the next day, which was crucial as my due date was approaching. However, after 4 days of waiting and speaking to 4 different customer service representatives, I received false information about the delivery dates, status, and shipping company. Despite requesting to speak to a supervisor, I was denied and told I couldn't pick up the items from their warehouse. There was no tracking information available, and they simply told me to wait without any concrete details. It was frustrating to see that the website promised next day delivery but there was no certainty on when the items would actually arrive. Eventually, I decided to cancel the order, only to find out it would take an additional 3 days for the request to be processed. I later discovered the cancellation by checking the website as there were no email updates. It's disappointing to see similar complaints from other customers facing the same issues. It seems like Best Buy has turned into the Worst Buy for expecting mothers!
Nathan Cook (2025-07-07, 5:11 a.m.):
By far, the most dreadful experience each time! I find myself waiting a good 25-30 minutes whenever I visit this place, whether it's to make a purchase or seek assistance of any kind. I strongly advise against visiting this store!
Douglas Long (2025-07-02, 1:42 p.m.):
The chaps over at the telly section were truly helpful, not a tad pushy. They graciously allowed us ample time to ponder and choose.
It wasn't about upselling; they simply laid out the pros and cons of each option. Splendid service! A far cry from the days when you were coerced into buying the priciest model along with the usual extended warranty.
The only hiccup was forgetting our Best Buy credit card. Despite having a copy of our latest statement, we were regrettably informed that a purchase couldn't be made without it.
Raymond Walker (2025-07-01, 3:39 p.m.):
This is the authentic tale, kindly read it through.
I put in an order for a stacking kit for my Samsung washer and dryer on October 7th at the physical store. Oumarou, the Best Buy staff member, processed this order and informed me that I could collect it on October 16th (as mentioned on the receipt from when I placed the order).
I went to Best Buy to pick up the kit at 6:45 PM, and the gentleman at the pickup desk, Adam, attempted to locate it in the storage area. After about 15 minutes of searching, he was unable to find it and directed me to speak with a customer service representative, Shaq. His response was quite peculiar!!!!!!
He mentioned that the delivery package is typically prepared 72 hours before shipping, but they had not yet received my package!!!!!
He explained that deliveries usually arrive between 7 am and 9 pm, and since they close at 7:00 pm, they were unable to retrieve my package at that time!!!!!
Such a response is truly unacceptable!!!!
He didn't even attempt to apologize for the inconvenience!!!
I will attach a photo of my receipt for reference
That incident marked the final time I made a purchase at Best Buy, it should be called Worst Buy, not Best Buy!!!!!
Joan Young (2025-06-28, 9:03 a.m.):
Best buy is a decent store, I reckon. In my past visits, the sales folks tend to gather 'round for a chinwag, making you feel like you're intruding when you need assistance. The help provided is just about passable, usually feels hurried, and then they dart off to rejoin their mates. Not the most top-notch shopping outing, I must say.
Isabella Fisher (2025-06-25, 7:32 a.m.):
They're driving away their loyal customers. We've been purchasing their products for quite a while now. We have a solid credit record. However, they informed us that due to switching financial institutions, they are unable to approve us for financing. Several banks no longer collaborate with them. We're utterly let down. The service is simply dreadful.
Eugene Gutierrez (2025-06-25, 5:57 a.m.):
I popped in to switch up our phones and plans, and let me tell you, Walter was absolutely brilliant. It was 5pm on a Sunday, the transfer wasn't quite complete, but Arshdeep kindly stuck around for a few extra hours to ensure everything went smoothly without any hiccups. We swing by every other year for phone upgrades, and each time, they've been top-notch.
Carolyn Cook (2025-06-24, 7:57 p.m.):
Jordan, the employee working in the phone section, deceived an Asian couple who weren't fluent in English. They inquired about whether it would be better to return on Black Friday for sales, and he falsely claimed that prices actually increase on that day due to high demand. I spoke with the employee assisting me, and she confirmed that there are indeed discounts available. Jordan misled the couple solely to secure a sales commission. In his absence, I informed the couple of the truth and encouraged them to return for the sales. It is unethical for a salesman to lie for personal gain and should be prohibited by law.
Johnny Rodriguez (2025-06-23, 7:21 a.m.):
I must say, the wait to speak with someone at the laptop section was dreadfully long. On top of that, locating a store employee proved to be quite the challenge. The gentleman who eventually assisted us appeared to possess minimal knowledge regarding the product I inquired about. It seemed he had to make several trips to gather pertinent information. Regrettably, he couldn't provide any extra perks without tacking on additional charges for a high-priced device exceeding a grand. It appears they lack the motivation to enhance their services, perhaps due to the absence of alternative shopping destinations.
Raymond Parker (2025-06-20, 3:18 a.m.):
Poor service
I purchased some home appliances from this store, and they charged me 2,700 dollars. However, when I checked my visa statement, I noticed they had actually taken 2,960 dollars without providing any explanation for the increase. I reached out to their financial department to file a complaint, and they assured me they would respond within two days. It has now been over 10 days, and I have yet to receive a refund or any clarification regarding the extra charges.