Exploring Newegg Canada: Your Go-To Electronics Store in Richmond Hill, Ontario
Newegg Canada, located in Richmond Hill, Ontario, stands out as a prominent electronics store offering an extensive range of products. With its focus on customer convenience and service, Newegg allows for various payment options including debit cards and credit cards, making it easy for shoppers to complete their purchases.
Customer Experience and Accessibility
Accessing Newegg Canada is straightforward, thanks to features like a wheelchair-accessible entrance and a wheelchair-accessible car park. The store ensures that all customers can navigate the space comfortably. Positive reviews highlight Newegg's commitment to providing solid services, enhancing the overall customer experience.
However, some feedback points out challenges within the return process. Customers have expressed frustration over buying items only to encounter difficulties when returning them. It's crucial for consumers to respect the outlined policies while understanding the necessity for businesses to protect themselves from misuse.
Delivery and Service Options
While Newegg promotes fast delivery services, some customers have reported issues with shipping and order accuracy. Experiences shared suggest that even minor items might require in-store pick-up, which contradicts the promise of home delivery. For example, a customer mentioned driving 40 minutes to retrieve a cable after it was mistakenly sent to another location.
On-site services are also available, allowing customers to interact directly with knowledgeable staff. This support can be invaluable for ensuring optimal choices for electronics purchases.
Enhancing Social Media Reputation
With varying reviews regarding customer service, it's imperative for Newegg to prioritize its social media reputation. Engaging with customer feedback online can help improve public perception and address concerns effectively. Customers have noted the need for better communication regarding order statuses and return policies.
In conclusion, while Newegg Canada provides a robust selection of electronics coupled with accessible services, there are notable areas for enhancement, particularly in customer interaction and delivery processes. As they continue to evolve, focusing on these aspects will likely lead to improved experiences for future shoppers.
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I had to share my experience with y'all about ordering a Crucial SSD from the Newegg Canada website. I placed my order on May 18, 2020, paid extra for shipping, and was informed that the delivery would be by the end of the day on May 25, 2020 through UPS. I diligently tracked the package, but come May 25, UPS still showed it in transit. The following day, Tuesday, May 26, 2020, the status was finally updated to be delivered by the end of the same day. As I sit here typing at 10:30 PM on May 25, 2020, my package remains undelivered.
This lackadaisical approach reflects poorly on both Newegg Canada and UPS. I had an urgent project that required the new SSD drive by Monday, May 25, 2020, and the delay is simply unacceptable. Blaming everything on COVID-19 isn't going to cut it, especially when other companies manage to meet their promised delivery dates much more efficiently.
If I were to order the same drive from Amazon right now, late on Tuesday night, I could expect it to be delivered by Thursday. At this point, I deeply regret choosing Newegg Canada. Despite wanting to cancel my order, the reviews I've read indicate that the process would be equally frustrating.
While I'll have to bear the consequences of my decision this time around, I'm seriously reconsidering shopping with Newegg Canada again, as well as anyone who relies on UPS for deliveries, given that I believe both companies shoulder the responsibility for this debacle.
Diana Simmons (2025-07-19, 11:34 a.m.):
After a recent order, we encountered some issues with a product. The chat support was very prompt, easily accessible, and assisted us with the problems we were facing. Although finalizing the return process was a bit complex, we eventually decided to reorder the same product and we are content with the outcome.
We truly appreciate the support provided post-sale.
Warm regards
Kyle Gutierrez (2025-07-18, 5:58 a.m.):
What a complete disaster. I've spent a fortune on Newegg over the past few years, but their attitude of "blaming the customer because they must be lying and trying to cheat us" is beyond frustrating. You won't see another dime from me. If you're looking for faulty, secondhand parts sold as new or enjoy being treated like a criminal, then go ahead and shop with this company. I'll be sticking with Memory Express or Amazon from now on. And don't even get me started on Newegg's eBay store - it's a nightmare.
Joshua Flores (2025-07-16, 7:05 p.m.):
I say, dear chaps, a jolly rotten experience altogether! I find meself out of pocket to the tune of $200, can you believe it? If one seeks to procure PC accoutrements with top-notch customer service, I'd suggest looking elsewhere.
I took the liberty of placing an order for some RAM and an SSD, yet lo and behold, not a whisper of their arrival has graced my doorstep. The shipping tracker appears frozen in time, stuck at the creation of the shipping label. Upon contacting Purolator, they informed me that 'tis Newegg's doing, who hath failed to dispatch the package unto them. A tad miffed, I turned to customer service for aid. The first representative filed a claim, only for the subsequent one to nix it, citing an erroneous claim type. Thus, I was bid to wait another fortnight. Then, a different rep vowed to dispatch an email to the warehouse, yet come the morrow, a fresh-faced rep professed ignorance regarding the matter at hand!
Oh, had I but perused the reviews ere dealing with this chicanery-ridden establishment!
Andrea Smith (2025-07-13, 11:47 p.m.):
I'm a fresh customer at NewEgg and I must say, my experience with them has been quite the ordeal. I placed an order for a tablet on the 9th of September 2020 and received it the very next day, but to my dismay, it was not the one I had chosen. Instead of the sleek black tablet displayed on my order, they sent me a blue one by mistake. Following their return procedure, I requested a replacement and thought all would be sorted out. However, a week later when I inquired about the status of my replacement, it turned out that the agent had processed it as a refund but for the incorrect amount. After a series of frustrating calls, another agent eventually rectified the refund amount and assisted me in placing a new order. Yet, to my surprise, this time I was charged a much higher price than what I initially paid. After enduring a 30-minute wait on the line, I finally spoke to an agent who promised to look into the matter, only to never hear back from them again.
Maria Bailey (2025-07-13, 8:52 p.m.):
I recently acquired all the components required to assemble a fresh computer from Newegg, along with a copy of Windows 11. The shipping was prompt and the components arrived intact; however, the Windows 11 copy I purchased did not include a product key sticker. Normally, there should have been a silver sticker on the envelope housing the disk which one must scratch to reveal the product key, yet my envelope lacked it entirely. I reached out to Newegg regarding this matter, and after a week of persistent follow-ups, they informed me that they were unwilling to issue a replacement product key, asserting that the "consumer is accountable for safeguarding the product key attached to the envelope." I attempted to explain that I never even received a sticker to "safeguard," but Newegg maintained that, based on the photo of the envelope I provided, they could not confirm the absence of fraud. It seems absurd to me that I should somehow prove a negative through a photo showcasing the absence of a product, but they insisted on this stance. Newegg also declined to contact Microsoft to retrieve the specific product key I had paid for using my purchase details. When I contacted Microsoft directly, they indicated that third-party purchases should be addressed by the respective third party. Eventually, Newegg proposed providing half the amount in store credit, but I refused as I do not plan to patronize Newegg in the future.
To Prospective Customers: I strongly advise seeking your components elsewhere. While your experience may turn out fine, Newegg has shown that they will not assume responsibility for delivery mishaps when they do transpire. Given the substantial value of items typically bought from such establishments, the risk of dealing with them is not worthwhile.
To Newegg: Although this feedback may go unheard, I feel compelled to express that this policy is remarkably short-sighted. On this particular order alone, I invested thousands of dollars with your business (which, up until now, had been my preferred source for computer parts). The next time I need to invest hundreds of dollars (if not more) on computer parts, rest assured that Newegg will not be receiving any of that revenue. I hope the $128 you gained by assuming I am engaging in fraud over a single item in a $2,000 transaction is worth losing a loyal customer, or failing to reach out to Microsoft for the precise product key that I paid for (which would have also ensured no fraudulent activity was taking place).
Amber Green (2025-07-10, 5:40 a.m.):
This company is top-notch with easy access and excellent service.
I've come across a few negative reviews regarding the returns process. It seems that most of these complaints are from customers who buy products, use them, and then want to return them only because they changed their minds. I get where the company is coming from - processing returns like this can lead to major financial losses, potentially costing them thousands of dollars. It's crucial for them to find a solution to this issue.
It's important to follow the established policies and recognize that companies must safeguard themselves from misuse to continue delivering top-notch products and services.
Nevertheless, Newegg should prioritize bolstering its social media reputation by concentrating on customer feedback and overall public perception.
Steven Perez (2025-07-09, 4:58 p.m.):
I have been ordering from this store for a few years now, and every time I place an order, something seems to go awry. On one occasion, the two USB thumb drives that I ordered had to be replaced by the manufacturer even though they were new and still wrapped. Another time, the HDD I purchased had bad sectors on it. And just today, I received my order only to find that the seal on the box of my supposedly "new $500 video card" was already broken. All of this trouble just to save $10 compared to Amazon. In summary, I saved $10 but had to wait 10 business days for my package to arrive (which is 5 times longer than Amazon's shipping) and it wasn't even as described. I have decided that I will not be ordering from Newegg ever again.
James Gray (2025-07-09, 9:26 a.m.):
It's been over a month now since I've been seeking a refund for a product whose price has dropped. Finally, two individuals responded partially last week, requesting information I had already provided, and then disappeared. It seems like they are trying to dissuade me from pursuing the refund I deserve. Not pleased with the service at all!
Exciting news!
After some persistence, I managed to get my refund thanks to Jon from @NeweggService on Twitter. As a result, I am updating my review.
Great job, mate!
Judith Allen (2025-07-08, 2:07 p.m.):
Oh, let me tell you about Newegg! I've ordered a few items from them recently and let me tell you, they arrived quicker than Amazon ever could. Less than 24 hours for processing and shipping, can you believe it? And all my items were in perfect condition. I can't comment on the customer service because luckily, I haven't needed it yet. Plus, delivery by Purolator was spot on.
Alexander Stewart (2025-07-06, 6:55 a.m.):
I've been waiting for almost two weeks for my item to be shipped. I spent $500 on their website and still have no idea when my order will arrive. I even called customer service several times to contact the warehouse for an update, but I never received one. It's been an absolute waste of time and money. I would recommend just buying from Amazon.
UPDATE: After reaching out to customer service multiple times with no response regarding why my item hadn't shipped, I decided to message Newegg's support on Twitter for assistance. It turns out that customer support had tried contacting the warehouse several times, but they simply ignored them. I ended up having to have my order shipped from British Columbia, even though it was originally supposed to come from Ontario. The whole process took about a month, causing my 30-day return policy on other items to expire. I consider myself very fortunate that everything eventually worked out.
Juan Howard (2025-07-05, 11:10 p.m.):
Purchased an item in Canadian dollars, however, the next day I was informed that the currency was not converted from USD to CAD. Subsequently, my order was canceled after they had already taken my money. I do not recommend shopping with them as their business practices are not trustworthy. They have lost me as a customer today. It is not the consumer's fault and now my funds are stuck in limbo, preventing me from making a purchase elsewhere. I am completely dissatisfied – we entered into a contract, they accepted payment, and they should fulfill their end of the agreement!
Layla Diaz (2025-07-05, 7:31 a.m.):
I've been eagerly anticipating my order for a whole week. When it arrived, I was disappointed to find out that they had mistakenly sent me a monitor stand instead of the monitor I had ordered. I had to make a trip to UPS to return the stand, which was an inconvenience. It's now been 3 weeks since I initially placed my order, and they still can't give me a clear delivery date. On top of that, they're refusing to issue a refund because the RMA process has already been closed. Even if it takes another 3 weeks to receive the correct item, I have no choice but to wait. Needless to say, I won't be making any future purchases from this store. This whole experience has been quite frustrating.
Linda Howard (2025-07-04, 2:10 a.m.):
Decent prices, mate, but their return policy is a right pain. They refused to take back a faulty item just because I missed a couple of screws out of the 20 it came with. Had to deal with their customer service next, and let me tell you, it's absolutely dreadful. No real help, just automated responses or call centers reading off scripts. Dreadful experience, wouldn't recommend.
Sarah Thomas (2025-06-30, 10:51 a.m.):
I'm penning down this review solely based on my personal experience.
Whilst I can't speak to the tales of those who've shared negative feedback about Newegg and their encounters, my recent purchase of a motherboard had me quite impressed. It arrived swiftly in just 3 days, which was remarkably speedy. Moreover, there was a significant discount and a rebate included in the deal.
However, there's one gripe I have - the retail box (not the shipping one) arrived slightly dented. Fortunately, as fate would have it, the motherboard was snugly placed at the bottom of the box, far from the dent. Had it been situated elsewhere within the box, the outcome could have been rather disastrous.
Thomas Russell (2025-06-28, 7:38 p.m.):
Don't waste your hard-earned cash and precious time on subpar products from this so-called "new egg" seller website. They'll gladly hold onto your funds for a minimum of 24 days before gracing you with an apology and a promise to refund your money. It seems like they enjoy playing around with their customers' cash before eventually giving it back. It's best to steer clear of this website. Definitely not worth the risk.
Joyce Reed (2025-06-28, 7:33 a.m.):
We purchased a high-priced networking device from a seller on the Newegg Canada marketplace. The device is experiencing some issues. Although the return window had closed, it was still within the manufacturer's one-year warranty. Since the manufacturer is based in the USA, Newegg offered to assist us in resolving the problem. After a week passed with no updates, I reached out to them. They informed me that the device was not covered under warranty, contrary to the manufacturer's policy. I understand the risks associated with purchasing from a third-party seller marketplace, but I was disappointed to wait a full week only to receive this information.
Barbara Baker (2025-06-28, 1:38 a.m.):
So, I've been pondering about that moment when I checked the box labeled "Free Item" and how it cunningly led to a deduction of $55 from my refund for a product. This occurred during the period when Google was generously distributing these Alexa clones (Echo) alongside other purchases.
At first, I thought, why not take advantage of something free, right? The issue arose when the item I originally purchased never reached me. Instead, I received the unwanted Alexa clone, but the main product was missing. Consequently, I requested a refund, only to discover that $55 had been subtracted for the Echo!
To date, Newegg has neglected to reimburse me for the funds they are unjustly holding. There was no prior mention that accepting the "FREE" item would result in a $55 charge. They issued me store credit which I haven't utilized, as I harbor doubts about the arrival of my next order, let alone its transparency regarding potential hidden costs for customers. I engaged in lengthy chats at the time of this incident, yet my money remains unrecovered, prompting me to eventually abandon the pursuit.
I felt compelled to share my experience once again, cautioning prospective Newegg shoppers: think twice before making a purchase!
Nicholas Rivera (2025-06-27, 7:42 p.m.):
So, here's the thing, right. I had a bit of a hiccup with one of my deliveries, it somehow ended up in the wrong place. Not great, but turns out it wasn't all on the store, the shipping company had a hand in it too. I got onto a live chat with a Newegg rep to sort out this mess and get a refund for my delayed order. The bloke was spot on, quick off the mark in sorting things out and assured me they'd look into it. Lo and behold, within 3 minutes, I had an email saying they were on the case and checking for any dodgy business. Top-notch customer service right there, I tell ya. 10/10!
Margaret Lewis (2025-06-23, 2:24 p.m.):
Absolutely dreadful company, mate. The bloomin' website tells me to check the laptop I bought as soon as it arrives to make sure it ain't knackered, which is fair enough. I have a butcher's and it turns out I ordered the wrong one. Now, when I try to send it back, they're slapping me with a $300 restocking fee just because I opened the bleeding thing. But I only did that 'cause they told me to! I tried to get in touch with customer support (after waiting 3 days on hold, mind you) only to be told they can't do diddly squat.
Proper dodgy way to run a business, won't be buying from these lot again, that's for sure.