Banff Jasper Collection by Pursuit - Banff

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Banff Jasper Collection by Pursuit - Banff, Alberta

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Exploring the Banff Jasper Collection by Pursuit: A Memorable Experience

The Banff Jasper Collection by Pursuit is a renowned tour operator that offers unforgettable experiences amidst the breathtaking scenery of Alberta, Canada. Providing meticulously organized trips, they ensure every guest has the opportunity to explore the stunning landscapes that define Banff and Jasper National Parks.

Accessibility for All

One of the standout features of the Banff Jasper Collection by Pursuit is its focus on accessibility. They are committed to making their attractions accessible to everyone, ensuring that all visitors can experience the beauty of the Canadian Rockies. The facilities boast a wheelchair-accessible entrance, making it easier for those with mobility impairments to enjoy the adventures offered.

A Wheelchair-Accessible Car Park

For added convenience, the tour operator provides a wheelchair-accessible car park, allowing guests to arrive comfortably and start their journey without any hassles. This thoughtful consideration ensures that no one misses out on the incredible experiences awaiting them in Banff and Jasper.

Exceptional Experiences and Fantastic Guides

Guests often rave about their experiences, highlighting the knowledge and enthusiasm of the staff. For instance, on the Colombian Icefield Trip, a guest praised their driver, John, and hostess, Taylor, for their extensive knowledge of the area. Visitors appreciated how they made a long day of adventure—from 7:30 AM to 7 PM—feel engaging and full of energy.

Another memorable aspect was witnessing wildlife, with one hilarious incident involving Taylor spotting a bear, which left the group in fits of laughter as John jumped in surprise!

Memorable Tours for Special Occasions

The Banff Gondola, managed by Pursuit, has also been the site for many special occasions, such as commitment ceremonies. One couple shared how their wedding planner faced some challenges communicating with the company but praised the on-site staff for their attentiveness and support in making their day special.

Challenges with Customer Service

Despite these wonderful experiences, some guests have reported challenges regarding customer service. Future visitors are advised to communicate directly with Pursuit staff for clear arrangements, as some have experienced misunderstandings during the booking process.

Conclusion

The Banff Jasper Collection by Pursuit stands out as a leader in the Canadian Rockies tourism industry, offering accessible adventures that create lasting memories. With their commitment to providing a wheelchair-accessible entrance and wheelchair-accessible car park, alongside exceptional guides, visitors can look forward to an unforgettable experience amidst Alberta's natural beauty.

You will find us at

The phone of the mentioned Tour operator is +1866-606-6700

And if you want to send a WhatsApp, you can do so at +1866-606-6700

We are available at these times:

Day Hours
Monday
Tuesday
Wednesday
Thursday (Today) ✸
Friday
Saturday
Sunday

The website is

If you require to modify any element that you think is not precise regarding this portal, please deliver a message and we will fix it at the earliest convenience. With anticipation thanks for your cooperation.

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Comments:

Showing from 21 to 40 of 50 comment(s) received.

Carl Carter (2025-06-15, 11:54 p.m.):
The customer service and support be very poor, mate. I emailed them twice from their website and direct email but never received any response. Quite disappointing, I must say.
Randy Butler (2025-06-15, 11:36 a.m.):
Our driver Tim was absolutely brilliant.
Riley Roberts (2025-06-07, 3:36 p.m.):
I recently organized a large group of approximately 50 guests traveling from England to explore the Rockies, including visits to the Jasper Skywalk and the Glacier Bus Ride. Throughout the planning process, I had the pleasure of working with Caitlin Coates, and I must say, her assistance was truly exceptional. From the very beginning, she was incredibly accommodating and attentive to every detail. When there were changes to be made within the group, Caitlin handled everything efficiently and was always available to support me whenever needed. Caitlin is undoubtedly a valuable asset to the company, and Pursuit Company is fortunate to have dedicated employees like her. Well done, Caitlin Coates! I look forward to the opportunity to work with you again in the near future. Thank you for everything.
Judy Williams (2025-06-06, 2:56 a.m.):
Highly adaptable and a breeze to collaborate with.
Russell Perry (2025-06-05, 6:47 a.m.):
Ah, well blimey, let me set the scene for you. I recently found meself receiving another chap's tickets in me email inbox. This tour operator seems to be lackin' proper procedures to safeguard yer privacy, turnin' a blind eye to simple best practices that could easily be put in place to protect their customers. When I kindly asked 'em to cease sendin' me emails with other folk's information, the operator completely brushed off me request and hit me with a cheeky 'Thanks so much, bye.' Not only was this a saucy and dismissive response, mind you, but I do 'ave the legal right to 'ave me request respected, don't I?
Stephanie Anderson (2025-06-04, 3:03 a.m.):
Christina and Priscillia were absolutely splendid! They were incredibly professional and expertly navigated me through a plethora of options as I mulled over dates for our upcoming stay. Their wealth of knowledge about Banff and Jasper was truly impressive, and they swiftly addressed all my inquiries. I am delighted I reached out to them as it ultimately led to us securing a booking!
Keith Ward (2025-06-02, 6:22 a.m.):
I'm not entirely certain why there are so many negative reviews. I've experienced Brewster tours, their ski destination buses, and airport shuttles, and I must say they are always remarkably punctual with knowledgeable guides. While it may be pricey, the value received is well worth the cost.
Susan Rogers (2025-06-01, 4:18 a.m.):
I had a fantastic Athabaskan Glacier icefield tour with Rocco yesterday! It was lovely to meet another Ontarian. Rocco was incredibly knowledgeable, addressing all our queries and proving himself a natural guide. That said, the parking signage at this Jasper spot could use some improvement – it was quite confusing to locate parking upon arrival. Remember to dress warmly as it gets very windy on the glacier, and bring a water bottle to collect some glacier water!
Peter Nelson (2025-05-26, 10:48 p.m.):
Caution to potential buyers, I recently bought 4 gondola tickets totaling $260 only to be charged $344.33. After two phone calls, I was informed that they had transitioned to a new billing system causing overcharges for customers. Despite acknowledging the issue, they declined to refund the excess amount or the full sum, citing ongoing IT resolution efforts. I'm left feeling cheated of $85 with no clear timeline or process for reimbursement, and unhelpful customer service exacerbating the situation.
Nicole Bennett (2025-05-26, 10:22 a.m.):
Brilliant tour with a very knowledgeable coach driver, John, and guide, Josh. It was fantastic learning the history behind each stop. The cruise along Lake Mallawanka was absolutely spectacular. The lunch provided was top-notch. I definitely would recommend this tour to anyone looking for a fulfilling experience.
Margaret Barnes (2025-05-25, 11:46 a.m.):
We 'ad a jolly good tour with Brewsters 'round Banff. Our guide Lauren and driver Jim were absolutely brilliant, knowledgeable, and top-notch professionals. We 'ad a grand time indeed. Cheers!
Paul King (2025-05-23, 8:15 p.m.):
My experience with Pursuit hasn't been great, mainly because of their high prices and dominant position in the Banff/Jasper tourism sector. We were advised to purchase the Pursuit pass, which set us back $289 for four activities. At first, we believed it would be a good deal, but after trying out the activities, I was left disappointed as I didn't feel like it was worth the money. For instance, the Banff Gondola didn't live up to its price tag; instead, I suggest opting for the Lake Louise Gondola, where you won't have to endure a 30-minute wait and the scenery is said to be more picturesque. My advice would be to book individual activities separately rather than through Pursuit.
Eugene Collins (2025-05-23, 6:57 p.m.):
Top-notch service! Absolutely no issues.
Stephen Howard (2025-05-22, 1:57 a.m.):
The bus driver was dreadfully impolite! Praying we won't have to journey with this company once more.
Brenda Carter (2025-05-19, 1:57 p.m.):
The Colombia icefield tour reservation was a bit chaotic. However, overall it was a positive experience. The Banff gondola was absolutely fantastic!
Dennis Wilson (2025-05-16, 6:10 a.m.):
I am not pleased at all with the service I am receiving. I have been trying to make changes to my trip, but no one is answering the phone. I have been on hold for over 20 minutes now! Additionally, I am unable to adjust my booking online despite the information stating that I should be able to do so. This situation is quite frustrating.
Walter Green (2025-05-15, 2:55 p.m.):
Bloody hell, mate! Had an absolute rubbish time dealing with this so-called "reservation agent" Laura Arbic. Came 'round 'ere to check out the reviews, and what a shocker, I tell ya! If ya fancy wasting your time 'ave someone slam the door in yer face, then this joint's fer you. Luckily, me old man and I spotted them warning signs right off the bat and steered clear of bookin' any tours on their dodgy website. We'll be keepin' our dosh and plannin' our own adventures, thank you very much. Cheers for the top-notch service, Laura! You're a real gem for the company, 'ope they keep ya 'round forever. *sarcasm*
Andrew Gutierrez (2025-05-15, 3:03 a.m.):
The whole trip was absolutely brilliant from beginning to end. The icefields experience might be slightly hyped up, but our guide Rocco shared with us the fascinating history, including that of the indigenous (Stoney) people, which truly made it a memorable experience.
Angela Brooks (2025-05-14, 6:49 p.m.):
Absolutely gorgeous... thoroughly enjoyed the tour...will definitely make a return visit!
Danielle Gray (2025-05-14, 3:15 a.m.):
They boast the finest driver and tour guide in the Banff-Jasper region.

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